Super

Breakfast and dinners were excellent . Accommodation as stipulated in brochure. Underground parking excellent

Check-in was not pleasant at all as one of our rooms could not be found, both check-in and check-out were inefficient. Breakfast was not good quality. It was really complicated to get a table to have dinner (reservations not possible) and then service was terrible and we had to wait for an hour to get any food. There is no room to sit in the sun anywhere on the terrace. On the positive side, beds were confortable and the pool is very nice.

Very friendly, service minded and helpful staff. Great breakfast. Great location. But the hotel needs a makeover. Rooms are outdated and worn out. For a 5 star I would expect much more. We felt safe with the actions / handling of the COVID-19 which the hotel had initiated.

We enjoyed our stay - it has great view (make sure to take the room with the a view), well located! Nice terrace restaurant with tasty food and lovely service.

One word amazing

The staff was not friendly and I really didn’t like the open bathroom concept in the suite.

This is truest a spa with health and fitness the focus. If you’re not into that totally you will miss out on the facilities. Don’t get rooms on the inner patio they are small and not air condiitioned which is ok at nite because weather is cool. Rooms facing the Elbe are spacious and air conditioned a little more expensive.

4 days in Bad Schandau. Hotel is perfectly positioned for easy access to the region’s main attractions (fortress, Bastei Bridge, etc). Hotel is modern and in good condition. Breakfast buffet is excellent. Access to adjacent Therme is appreciated. Service is excellent and most people will understand English. Beware: not all rooms have AC so you have to ask for it.

The hotel itself is worthy of its five stars: The lobby is large and welcoming, the rooftop pool and spa/sauna are appropriate. However, the devil in this class is in the details: - The towels in the rooms are super thin and not very soft. They are the same sort of towels you would get at a budget hotel. - Even though we were two people staying in the room, they only provided us with one set of shampoo, shower gel, etc. With a day spent hiking and at the spa you clearly run out quickly and we shouldn't have had to ask for more. - The hotel states that "In the afternoon we invite you to tee/coffee and cake in the lobby." When we got to the lobby, we found out it's €5.50. - The staff is not very accommodating. When we arrived we had to (!) provide our birth dates. The staff claimed this was a legal requirement even though on the data protection sheet it stated that only name and address were mandatory. When I prodded further, they explained that they like to do a little something if it's someone's birthday. "Great!" I proclaimed because I had booked the trip as a surprise birthday gift for my girlfriend. The staff however told me that they couldn't do anything because my girlfriend's birthday was three days (!) before our arrival date. Again, for a five-star hotel I would have expected more. Unfortunately, I wouldn't go again and I can't recommend the place. The building itself is nice, clean, and modern but the staff and the lack of attention to detail brings it down.

Hotel is OK although it pretends to be upscale. Good thing was free access to the nearby Toscana water facility. What was really disappointing is very intermittent internet connection. Also, parking cost was at 50% of the day rent of the luxury car (15 euro vs 30 euro). I parked at nearby public parking at 5 euro a day.

Beautiful hotel,good food,excellent staff. :-) Nothing else to say.

We love our stay in the hotel apart the issue with Internet. It was not working in our room so I have to spend 2 hours in hotel lobby to catch up with my work.

We love our stay in the hotel apart the issue with Internet. It was not working in our room so I have to spend 2 hours in hotel lobby to catch up with my work.

Very clean and modern hotel. Beautiful view and balcony facing the street. They give you free access to the Toscanza Spa next door which has several indoor pools and sauna facilities, so make sure you pack a swimming suit! Great breakfast spread with eggs, meats and cheeses and lots of pastries. Great location and friendly staff. A must stay!

Some rooms have no air had to upgrade to stay in an airconditioned room.Very bad internet.Bad restaurant. Excellent breakfast and a very beautiful view from the balcony.Overall a very pleasant stay!!!

I loved the location of this hotel. The best way to get to the hotel is from Bad Shandau, taking the ferry across the river and getting off at the next stop, walking about 5 minutes to the hotel. The hotel was in a convenient spot and I loved the amenities of the hotel. They offered a spa, their rooms were exceptionally clean, the bathrooms were spacious, and the hotel lobby was huge. Wifi did not work so well while I was there as it was slow and kept disconnecting in certain areas, but the overall hotel was very nice.

It is very clean and the stuff is very nice which was suprising for Germany

Freshly remodeled hotel with a perfect location. Take the ferry from the Bad Schandau train station. Excellent food for breakfast and dinner. Rooms are somewhat strangely proportioned but I think thats the effect of being an old building.

Lovely hotel but only local TV channels; nothing in English which is very unusual now, plus no working WiFi for downloads

A newly renovated hotel combining old and new Architectural styles. Lady at the front desk spoke no english and had to call over over another colleague, but they were very helpful none the less. Room didnt have air-con and did get a little hot for me. I opened the window which helped and there was little road noise fro traffic.

Great hotel. Great buffet breakfast. Room had balcony onto town square.

I was very lucky to find Hotel Elbresidenz last minute (literally the night before!) when I had second thoughts about the other hotel I had previously booked. I am so very glad I made the switch! Elbresidenz was spectacular. Very clean, very modern. There are three restaurants on site and a full spa. What more could you want? :) The hotel is located directly across from the ferry, so it couldn't be easier to find. There is a bus that runs directly to Bastei Bridge, or there is the local train to take you over to Rathen, where you can hike up to the bridge. I read some reviews that complained about the noise of the train, but my room was facing the inner courtyard, and even with the window open at night I did not hear the train. In fact, with the window closed I didn't hear anything at all!

This hotel is in a superb location and has some of the friendliest staff I have encountered. It has an excellent breakfast buffet and the restaurants on site are very good. It is not cheap but worth every € it costs

Wonderful hotel - lived up to its 5 star status. staff were exceedingly helpful and very pleasant to deal with. The spa has a pool and 3 different saunas: 40 degrees (high humidity), 60 degrees (aromatic) and 80 (or more) degrees. Rooms facing the Elbe river are more expensive but have wonderful views of the ferry and paddle steamer boat traffic. This is former East Germany so most local older adults do not speak English as there are relatively few English speaking tourists in this town of 3,000. The hotel staff is relatively young and very fluent in English. Note the town is subject to a relatively major flood every 10 or 30 years or so.

This new hotel opened in August 2007. It is elegant in many ways, and has gorgeous spa area with pool, three types of saunas, multi-jet showers, many varieties of massages. Be aware that saunas and shower areas are co-ed and nudity is the norm. The hotel is located in a small resort town, very picturesque, on the Elbe River. We had a standard room, which we would not recommend, since this was a inward facing room, without air-conditioning and no screen on the outdoor doors. Expedia rates for standard were great, but did not mention lack of AC. Upgrade on site seemed exorbitantly high, so we stayd with the standard. Despite this, the whole experience was relaxing & very enjoyable. Concert in the church next door on Wednesday night was outstanding with talented Roumanian artists. Highly recommend.