I did not stay

I like the clean room and beautiful lobby/breakfast area.

Just okay. Building showing its age. Landscaping not well maintained.

Traveled to Lake Wales to visit Bok Tower with my daughter. Very enjoyable overnight trip

Excellent stay- just wish we'd known about the bigger rooms that were the same price as the first (extremely small!) room we got.

Great location and amenities.

I thought the property was nice until my alarm went off at 5am unnecessary. I turned on the light and saw roaches crawling up the wall. Later that morning I went to breakfast came back to find roach on my pillow. I told manager and he offered to refund my stay. I have yet to see refund. came back to

Everything was fine

Fantastic staff, great restaurant recommendations, quiet, good HVAC, great shower.

Stayed two nights. Rooms were not serviced after first night. Asked why upon check out and was told we were asked during check in if wanted our rooms serviced but no one asked. In fact, two rooms were reserved at the same time but woman checking us in had to "look" for the second room. TV in my room was really small. Not all of the remote functions/buttons worked. When I told desk staff I was told it problems with remotes were from the previous year's hurricane. This makes no sense.

Pool was not conveniently located.

Nice people and clean

Good location for Bok Tower Gardens

Reception was very slow

Everything was great. Staff was nice. Property was clean. The only complaint is the beds are very uncomfortable. Hard as a brick. And toliet to low to the ground and nothing to help you pull yourself up. They did get me a toliet riser but that didnt work for me either. I had called and asked for handicap room the day before. They said there was none available. There was one next to us and we never heard anyone or seen anyone come out of that room.

Check in experience was terrible to say the least. We were given an already occupied room! After about a 1-2 hrs check in process at 9pm with toddlers we finally got to a room. Clean and comfy and near legoland so it was convenient

Exceeded our expectations. The room was clean and had everything we needed. The breakfast was amazing!

Amazing room clean and close to Legoland . No complaints. Nice breakfast too love how they have coffee tea and even hot chocolate out at all times! My kids loved the hot chocolate

Wonderful place. Spacious room. We were allowed early check-in when we arrived unexpectedly early.

This place obviously doesn’t know the difference between a queen and a full size. There was 2” of box spring left sticking out under the mattress

Our check in was good and the concierge was very accommodating and friendly. However, the room was not totally clean. When we pulled down the bed comforter we found little hairs in various places on the sheets. As if the room was flipped without changing the linens. We don’t like to draw attention to ourselves, so we just asked for extra linens ourselves. I noticed the hotel could use some tlc overall. Paint chipping, rust marks in the bathrooms, etc. also the breakfast was ok. It’s seems the breakfast gets cheaper and cheaper as far as quality of food goes. Otherwise the stay was fair I suppose, but will not return to this property. The review on hotels.com gave this place a 9.8 which is why we booked it. That’s is inaccurate from our perspective

N/a

Excellent location, clean rooms and friendly staff

Great customer serve and excellent, clean room.

It is a reasonably priced and very comfortable hotel in an odd location yet reasonably close to my final destination. Breakfast buffet was very good. Staff friendly. Room quiet, clean, comfortable.

Great location, very clean, awesome breakfast.

Overall the place was well kept and clean but the building, furniture, etc. are showing their age. got the feeling of aggressive cost cutting at this hotel, old everything, frugal approach to amenities in room extras (i.e. towels). side note: mattress covers are too small for current mattress (king) cover slid off reveling the bare mattress during my sleep, i was not able to slide back on (not fun when you have kids its the middle of night and would like to stay on top of the sheets).

The hot breakfast amd clean rooms.

Nice stay

Needs a good cleaning

Everything was what I’ve come to expect from Hampton Inn. However, the quality of the breakfast was a wonderful surprise - honestly much better than it should’ve been!

This hotel was ok - I selected it because of the brand name. We were visiting Peppa Land, an area of the Legoland theme park. The city of Lake Wales is older and doesn’t have tons of options. This hotel definitely needed some updating. The wallpaper was peeling, the carpets in the hallways and elevators were old and dirty, and the hallway walls were scuffed up. The staff was incredibly nice, from the front desk to the breakfast staff. Free decent hotel breakfast and small shop behind the counter. They had a small pool that was separated from the hotel some that needed some help - no towels there, broken umbrellas and a little messy. The room we stayed in was a suite. It was huge ! Very spacious and the kitchen area has a small sink. It was also in need of an update. The drawers in the kitchen are were water damaged and stuck and there was mold in the corners of the bathroom and from leaks in the roof. It was overall decently clean except for the mold. There was no air conditioning in the hallway so it made for a kind of swampy humid feel with the room being so cold. Pretty location and across from shopping. Wasn’t my favorite but I would stay again.