What an amazing hotel beautiful surroundings staff and place couldn’t recommend it more highly

Disappointed by the dated rooms and lack of cleanliness of the rooms; particularly for a 5 star hotel

Great hotel, plenty of food choice in the restaurants. Choice of all inclusive drinks was fantastic.

A family wedding, arrived about midnight and we were given a Glas of champagne, reception were very helpful . Told us what to do and where to go. The room was amazing a bottle of wine and fruit were waiting for us The food was top knotch loads to choose from. The staff were helpfull and friendly The entertainment was good the beech was always clean Definitely returning next year

Incredible food and drinks, the best we’ve ever had at an all inclusive. Staff go above and beyond. Some areas need a little TLC however nothing major just cosmetic. We love it here and will return

I liked food , drinks but in the dining room plates was dirty 😕 and some glasses

The Hotel overall has great facilities and restaurants. We had a Garden Bungalow which was spacious (family of 4) and well furnished. Pool areas need renovetion same as Pool view bungalows.

Excellent hotel and facilities, food options very good and excellent staff. Highly recommended

Overall good. The facilities are good. Restaurants are good with nice staff. The things that can improve are the staffing (hotel seems understaffed), cleaning (cleaners did not exchange towels but folded up used ones) and beach attendence (the number of beds are linted and often we found that people who were not hotel guests occupied beds at expense of hotel guests. We informed the hotel who said they would look into it but never did. Its bad when paying guests do not get access to the facilities and hotel does not care to pay attention on ”non guests”.)

Service terrible, had to ask to be served in restaurants, struggled to get bookings to eat in restaurants requiring reservations, staff went to tables that tipped for better service. Bar staff were rude if you went to bar within an hour of them closing. Seen them on multiple times filling up wine bottles from tap behind bar. Did not provide bed at first for child booked into room. Bathroom was marked bad with water damage, bathroom shower tray did not hold the water in we had to use towel to stop it flooding bathroom and squeeze the water out each use. Cleaners didn’t clean behind doors and dust built up. Left laundry on bed to be washed, it was returned still dirty and had to show dirty bibs and tops to reception staff who had been informed it was done. Childrens pool lifeguard appeared drunk at times, fell asleep and didn’t notice the pool was closed we had to wake him up. Appeared with a black eye admitted fighting out of work, then openly told us he was getting sacked. Children’s pool toilets were not checked if clean throughout the day. Lots of debris in pool and didn’t see it cleaned once during 2 week stay. The one amazing thing about Eden Roc is the food, 5 stars to the chefs that you don’t get to see or thank. Management are shocking.

Amazing place ! We are family of 12 people - from 79 years old till 7 years old. We all enjoy it very much ! I must mention Mary at the reception and Stavros, Captain Jeorge, Martha, Raluka, Rafaela and others at the high quality restaurants.

Reception, restaurant and animation staff all wonderful. Food was also very good, especially the al a carte restaurants. Building obviously old but lovely reception area. Rooms - had to ask twice to have it cleaned and twice for clean towels and toilet paper. On the days it was clean there still remained a streak of the last guests toothpaste on the inside of sink which we could see in the mirror. Didn’t bother complaining about it as didn’t want to appear as Mainer’s as we enjoyed everything else. Had 2 massages during my visit which were lovely.

An amazing stay. Will be booking next year.

The food was great and the beach was awesome

מלון פשוט מושלם, במיקום מצוין עם שירות יוצא מין הכלל מגוון רחב של מסעדות - שפע מכל דבר פעילויות לילדים, הופעות בכל ערב.. נהנינו מכל שניה בהחלט נחזור!!

Amazing service. The hotel itself is not fancy but has everything you need for a great vacation

Staffs is perfect, some of the restaurant is perfect

It's a really nice place for family vacations, kids fit right in; overall good food, excellent animation support; gym is rather pure quality for such level of a hotel, SPA has rather average facilities but good staff - had a great massage there, but be careful there is no price list so check what you are offered as prices differ by customer

Not enough beach towels (blue towels)always out

Restaurants were excellent

The pool areas, location and service were enjoyable. Our room was a little dirty when we arrived in the pool side bungalow, and after telling the reception the room was cleaned again. After that incident we were very happy with our lovely cleaning lady. In general our room was a little bit out of date. The food at the resort was plenty, but nothing remarkable in taste. Some gluten free options available as well. We were travelling with a baby, and all the staff was exceptionally welcoming to us as a family. Overall, we were generally satisfied with our stay.

The best cuatomer service we have ever had. Staff extremely helpful and friendly

Excellent,

Yoga classes, water slide, games room, large chess set, lovely restaurants, sun rise, moon on sea

Best hotel with great staff concentrating on the details

Real All Inclusive formula - Hotel Completeness - Restaurants - Cleaning - Staff

The hotel and amenities are superb but it really is the staff that make the hotel. They cannot do enough to help.....they are always smiling and attentive and somehow they remember each person's needs. Would highly recommend.

We really enjoyed our stay, but we had a few issues that nearly ruined it for us. Overall it was a great value for money, and I would recommend it to anyone for 3-6 days. After that, the food gets repetitive. For example, we were only there 4 days, but 2 of those were "Greek night" in the buffet. Unfortunately we had to do the buffet because all of the nicer restaurants were fully booked when we arrived. What's the point of promoting 5 restaurants when we could only eat at one of them? I felt cheated. But the free cocktails and other drinks were great. Unfortunately there was always a wait - at least 5 people in every queue for drinks, usually with only one person making the drinks. The pools were great and not too crowded. The beach was not so great - it wasn't sand or stone - it was more of a gravel that strangely reminded me of cat litter. If you want a nice beach with sand, go to Falaraki or south. We had a few issues that the staff tried to sort out, but they were unable to get them fixed quickly. For example, our key cards stopped working. Whenever we wanted to go to our room, we had to wait for a staff member to take us. With a baby needing a nappy change and naps, waiting 10-15 minutes each time we wanted to get in our room was very annoying. We also had problems with the air conditioner that were never resolved. We also had a shower that didn't drain. The sun and pools and cocktails made up for it, and we'd go back for a few days at the same rate.

All is fine thanks for you my family was enjoyed.

Hotel is lovely. We stayed in a bungalow room which was nice and spacious. Large choice of restaurants to choose from and food was very good. Drinks were branded too which makes a big difference. Always some entertainment on each evening, with a nice chilled vibe

Stayed in the bungalow with pool access. It was brilliant especially with kids. Pool wasn’t busy and there was a very well run bar serving drinks and food to bungalow residents. Highly recommended.

Overall it is a good resort and we enjoyed our stay. Very good location and facilities for families with kids with helpful staff. Our room was spacious with beautiful sea view. Nice swimming pools (some with sea water) and pebble beach. Very good drinks but average food. No laundry facilities. Cleanness good but could be much improved. I would recommend this resort.