WiFi was not working for a full day. As a result I was unable to fulfil my duties which resulted in a loss of income. Hotel did not compensate or refund the first day. WiFi was fixed the next day. Pool is open from 10-6pm. Not sure why but I think it’s because the hotel maintenance person sleeps on the top where the pool is.

Charming gem, good breakfast, easy parking, close to ferry.

Very good experience for a 3 star hotel, it felt more like a 4 star. The best part of the stay was the location for a quiet experience of lake como, amazing views and very convenient with the bus stop and ferry pier right outside the hotel. Staff were very helpful and welcoming. Bar was always busy and had a good vibe in the evenings, music entertainment some nights too. Mainly older (60 ) guests and mainly British. No pool towels and not allowed to use the room white towels, bring your own or you can buy some thin quick drying towels from reception for 10€ if you want. Pool is very clean and well maintained, no rush for the sunbeds in the morning but do fill up by 10am-11am on a good sunny day. The fine dining restaurant was great, recommend this as a treat. Bring a 3 pin travel adapter, some rooms only have accessible plugs in the bathroom with a usb port next to the bed or some rooms had a normal plug socket next to the bed. Reception also sell travel adapters for 10€ if you don't have the correct one. Italy have 3 different types of plugs you can use. Would definitely come back and recommend to friends.

Bartenders were good

Loved this place! If you book a room with a lake view, the view is unbelievable and the price is far less than anywhere else on the lake with that kind of view. Super convenient to the ferry and just a few minutes drive to Menaggio. There is public parking that is free at night across the street but it fills up quickly so that can be an issue if you arrive late. Loved the room and great area

No umbrellas provided When I allied for a tissue she said they didn’t have any No coffee in room No tissue box in bathroom Very poor set up in room Not worth the money spent to stay on the lake There was a festival there night we arrived no communication advising us we got told we had to look into that From landing in Como at 7pm We got to our room at 1:30am What a joke Paid an arm and a leg for a taxi By the way no Ubers available

Great location!!! Right in front of Lake Como. Amazing views and very convenient as there's a bus stop and a boat stop within 20 meters of the lobby. We noticed the hotel bar was always full of people singing and having a good time, although patrons here are mostly over 60 years old, they all seem to have a great attitude! Dinner served at the hotel restaurant on our first night was a giant disappointment. It was so horrendous that we decided to skip all meals here, even though we had paid extra to have breakfast included. Plus, dinner was super expensive! Over 30 euros each for the worst meal we have ever had. I do recommend it. Room was nice and terrace is lovely. Just have dinner somewhere else and you'll be fine.

Extremely noisy. Woke up several times throughout the night to road traffic. One evening was very bad with construction noise (jackhammers, etc). Concierge was less than helpful.