Polite hotel service. Cosy room. Nice view above the trees from rooms on upper level! Beautiful pool garden and hotel beach. Excellent choice and terrace for breakfast.

The hotel is ok, but I was disappointed by the lack of understanding about autism by some of the staff at the restaurant. The lady at the reception and two of the staff in the restaurant were amazing, kind and professional. I found the price of the restaurant very expensive and the opening hours for lunch and dinner very short (just 1 hour), not accommodated for a 4 star hotel. The room was clean and comfortable with a lovely balcony (I was in the first floor so my view was not good). There was no kettle in the room! So if you fancy a cup of tea or coffee you had to go to the bar in the swimming pool area and pay for it! I would not recommend this hotel.

The only reason we haven't given the Maracaibo a 5 star rating is that the restricted and strict evening meal time of 7.30-8.30 was a bit limiting. But that is a very small point really as the food was truly excellent - varied, generous, 4 courses for dinner. And the wine was not expensive. So I would have given it a 5 star but my wife insists on 4 star. And I must of course obey,

The only reason we havent given the Maracaibo a 5 star rating is that the restricted and strict evening meal time of 7.30-8.30 was a bit limiting. But that is a very small point really as the food was truly excellent - varied, generous, 4 courses for dinner. And the wine was not expensive. So I would have given it a 5 star but my wife insists on 4 star. And I must of course obey,

It was a short 4 Day break with the Wife to relax. On arrival the reception staff were very friendly and helpful from day 1 to 4 of our trip. The head Waiter was excellent in his attention to detail and helpfulness. We stayed bed and breakfast which was lovely.Also the evening meal was equally lovely under the extended restaurant area.My only slight moan was the room size,but it was very very clean.