convenient and pleasant place to stay

I wss in Sulphur on business for 4 days and it was a comfortable stay, the room was clean, the bed comfortable and the staff friendly.

Good stay other than some of the breakfast food was not properly prepared and cooked. Location was close to casinos and softball park for our tournament.

Nice

The staff was so friendly. Me and my friend have received complimentary water. The room was very comfortable very spacious. About 10 minutes from The Golden Nugget.

Great stay

The hotel itself is very nice and one of the few which has a restaurant in that area. But the location next to I10 make it very noisy and it was impossible to have a good sleep.

It was nice.

Very friendly and helpful staff. Clean!!

Nice hotel, amazing staff. Very good experience.

Great service at the restaurant and even had live music playing. Very nice, updated property!

The stay was great the service from John from overnight until the morning checking out. Thank you John for your amazing service.

Tile in bathroom was cracking and coming up. I stubbed my toe on it multiple times. The shower was patched up and cracking. There was all over the floor in the downstairs bathroom. The breakfast was not what I would usually expect from Hilton. The fruit was rotten, the grits were very dry, they served powdered eggs omelet with dale cheese that was stale like it was from yesterday. I never leave reviews and spent a lot of money on a sub par hotel. Not up to par with any other hilton hotels that i have stayed at. Should not have the hilton name.

Overall a good stay.

Clean and great service at an affordable rate.

Was a nice place with cool bar.

Very clean and hosts were great. Really good breakfast also.

The air conditioning was loud keep us from getting good night sleep.

We will stay again

Location

Went there for a get away with my family overall nice place but our vehicle got stolen out the parking lot the first night we was there. The thieves sat there on camera in front of the lobby for 2 hours until they stole our vehicle and no one noticed anything.

I like that the Property was vey clean

New and super clean

Beautiful place. Very clean and friendly staff. The although I'm sure the staff is clean I meant the facilities were clean and the staff was friendly

They do not have enough staff to run the Kitchen and dinning Hall. Some of the stuff that is on line for food is not on the paper Menu.

They do not have enough staff to run the Kitchen and dinning Hall. Some of the stuff that is on line for food is not on the paper Menu.

We booked a 2 night stay. Upon arrival everything was great. Check in was great. The second day we left around noon and did not return until 11:15 pm. We entered our room to find that it was not cleaned that day. Dirty dishes still in room, no towels, trash overflowing, etc. I called the front desk to report this and at least get some towels. We were tired from a very long day. The young lady who brought us towels confirmed it was daily cleaning and just said she would let her manager know. No one from management ever addressed the issue. I was just disappointed. I did not expect this at the Double Tree.

Great staff and check in clerk

The young lady that check me in (Paige) was very nice. The warm cookies were great along with the complimentary water. There was an issue with the blackout shade & it was promptly resolved. I was moved quickly to another room & the front desk clerk Paige brought the room key almost immediately it seemed like with the exception of waiting on elevator to get to me. She gets an “A” for customer service & doing so with a smile !

The bed was uncomfortable. I was way too firm. I would have been just as comfortable sleeping on the floor. My 15 year old son said the same. The room was decent. I could have been cleaned a little better. The hotel location was right near a busy highway which the sound traveled into the 436 room.

Darcy was very nice and attentive.

I really wanted to give this hotel a higher rating. We visited the Lake Charles area twice in the last year to look at birds. We had a bad hotel experience in Lake Charles last year and wanted to give Sulphur a try. Sulphur is much less congested than Lake Charles and this hotel has many restaurants nearby. The hotel is right next to the highway and traffic sounds are constant. I don't mind that because I always bring silicone ear plugs (for sleeping) when I travel. However, the bathroom had a sewage smell part of the time. We were on the 4th floor -409-and liked the room a lot. ,y wife's an architect and thinks the roof pump pulling the air from the bathroom (in a central shaft) wasn't working. Yes, we could've asked to move to a different room but arrived at the hotel late both nights. The sewage smell problem is either a maintenance or design problem. It's a shame because the hotel seems new. We'll stay in Sulphur again but will try a different hotel.