Nice hotel that is situated in a very good area in Palermo.

Hotel staff was very accommodating. Breakfast was excellent. The bed in my room was a little firm for my liking. Hotel was centrally located.

Rooms are spacious, beds are comfortable. Excellent cocktails at a great price during Happy Hour. Breakfast buffet has great variety of options.

Beautiful hotel in a quiet part of town near the waterfront. Great staff.

Nice hotel. Walking distance to centre. Really big bedroom and bathroom. Nice breakfast. The harbour area nearby is really nice.

hotel itself is not bad at all , nice breakfast terrace and spa we had an issue with house keeping. on the first night we put do not disturb sign because room was not bad and we did not want to make people do extra work but on the last night we needed clean up and new towels and toilet paper , so we made sure that we took do no disturb sign off . when we came back , someone got in our room , took spa robe out of the room and put do not disturb sign on the door . they did not clean the room . when i addressed it with customer service they started argue with us saying that the tag was on the door .it was not . But if it was like they claimed then who gave them ok to still enter the room and take the robe and check the fridge ( when we were checking out they charged us for the cookies from the fridge that my son had ) So, they knew already that cookies were gone. with all that being said : not only they did not clean our room because they said tag was on , but they entered the room with tag on ( according to them ) . Breakfast was ok very dirty around hotel

Great location made it easy to walk to most local attractions and good eating. Having the Palazzo Butera right across the street was a treat! You can get great views from there or enjoy a beautiful scene from the hotel’s own 4th floor restaurant/bar. Was unable to enjoy the spa services because they were fully booked. You may want to reserve a spot in advance.

Located near to the port & only a short walk to the Via Vittorio Emanuele to start the daily sightseeing through the historic city of Palermo. Nice choice of breakfast each morning & wonderful view from the roof balcony where the breakfast will be served. Double bed rooms by typical italian style & give a plenty of space for two people. Bathroom as well... Clean up every day - great. Grazie mille....

Property interior was lovely, staff were all helpful and breakfast was good. We stayed for 5 nights and had no problems. Area around the hotel is a little rundown but you wouldnt be able to tell from the inside.

Amazing breakfast (nice roof-top view as well). Very nice hotel but did lack spare pillows and blankets.

The hotel was very well kept, clean and has a luxury feel. My room was large and beautiful. The breakfast is wonderful, lots of delicious options and the view is outstanding! My stay at the Felice was a wonderful surprise. I would stay here again.

Overall the stay was good. The hotel itself is beautiful and room was beautiful and spacious. We liked that breakfast was available each morning and was delicious. I reserved spa services as well as a massage during our stay and it was so relaxing. A few things that could have been better during our stay: The pillows were very flat, but the brochure in the room states you can order more pillows as needed, which we did. The bed isn't very soft, but it was a great size. The room had AC, but it can be controlled by the front desk. When we first arrived, we couldn't control the thermostat and had to call the desk to turn it on. We also realized that nearly every time we left the property, they would turn the AC off and restrict our access to it upon arrival each time. We had to call the front desk on multiple occasions to turn it back on. Not listing this as a complaint, as the AC worked great when it was on, just letting other visitors know how it may work when arriving. We also found the street outside our patio to be a bit noisy early in the mornings, but not so bad that it disturbed our sleep. The hotel was in a great location for shopping and dining, easily doable for walking. It's also located close to the coast, so it was nice to take a stroll and see the ocean. I would recommend staying here, just be sure to reach the brochure in your room for details about your stay.

Great stay. Very helpful staff. Lovely terrace for breakfast.

The hotels location is on a side street within walkkng distance from many nice piazzas and restaurants, so that was ok. But, we booked the hotel specifically because they offer parking. That is not entirely true. They have a valet service where they can take your car to a parking lot for the day, but at 8pm you have to pick it up from the lot 1km away and then youre on your own. Parking in Palermo is not simple or safe, so this makes the amenity useless. At breakfast, on a lovely rooftop terrace, we got to enjoy american guests throwing food to the roof below for cats. Disgusting. But apparently ok behavior according to the hotel staff. The bed is rock hard and the pillows are, well, they are not. In general, we were disappointed with the hotel, and especially recommend thorough research of you decide to drive a car to Sicily.

The room was well appointed and the breakfast was excellent. Centrally located so you could walk everywhere if you are a tourist who enjoys walking. The staff were very friendly and helpful.

Very well situated!! The room was huge and very modern. The staff were all very helpful and the restaurant was amazing. Would definitely stay again!

The location for access in and out of Palermo. The lovely view and peacefulness of the breakfast room/ bar .

Great

Great Breakfast

Absolutely gorgeous hotel. Very well located. Staff was amazing, helpful and courteous. We loved our stay. Top notch hotel

Great place. Super friendly and not too expensive.

Very nice hotel , great breakfast on top flor, staff was very friendly , we stayed 5 nights , rooms were spacious

This is an absolutely gorgeous hotel. The property is beautiful, the staff are awesome and the food was yummy. Thank you for you hospitality and your kindness. My daughter and I loved staying here and we will recommend this location to all of our friends and family,

This hotel was absolutely beautiful. My daughter and I had a wonderful time there. The food was really tasty and the neighbor friendly and neat. Thank for your accommodations and the hospitality you provided. We will be back!

Hotel was nice and clean. Good location for city and easily walkable to everything. Bed was hard as a rock. Like sleep on stone, room was also extremely hot so it was hard to sleep. No coffee options in the room which is a bit disappointing. Gym was OK. It was functional but only two machines and treadmill. Breakfast was tasty and many options. Customer service was lacking though throughout the hotel, from the front desk to the staff around. Just didn’t seem so welcomed and felt like they were annoyed to do their job. The one women in the breakfast area was the sweetest but besides that I would say the customer service could be better.

Very friendly and luxury boutique hotel. Excellent location. Perfect feeling with private jacuzzi on the private terrace. Great breakfast. Highly recommended 💎

Great location in historic district.

The view from the breakfast buffet area was beautiful- breakfast and coffee was also very good. Staff were lovely and knew some English - which helped with our struggling Italian!

Shower was clogged, flooded the bathroom and room. Called front desk for assistance for flooding twice and front desk said no staff available at night, must fix next day. It Took two days to fix. Managment never offered to change room. Key card was defective, every day had to get it replaced. Electronic lock was non responsive so Management had to give me turn key three times. Room comes with towel heater, but feature in room 104 never works. Maintenance looked at it three times and never could fix it. Towel Heater never worked! Room is heated by ventilation system. You control the room temperature, but when turned on the vent makes loud noise. Hard to sleep when heater or AC is turned on. It is too loud. Problem with AC system. Spa cost extra to enter, services cost extra. Even during off season I could not get a reservation (and it was my birthday).

It was super clean, friendly staff and great massages.

The location was great. Restaurant upstairs stunning airy and bright

We stayed for two nigths. Freindly and service minded staff. Exellent breakfast. Good location