I recently stayed at Kameha Grand Bonn and found the experience to be underwhelming. Upon check-in, we were assigned a room that felt more like a bachelor pad than a relaxing, comfortable space. While the hotel staff was accommodating in allowing us to switch rooms to a smaller suit with a view of the Rhime, this came with an extra charge, which felt a bit disappointing given the circumstances.Overall, the hotel itself is just okay. While it has a reputation for being upscale, I found the customer service to be quite basic and the overall experience didn’t quite live up to the hype. For the price, I expected more attention to detail and better service.

It was great staying 👍

The hotel is awful. Completely unresponsive. No customer service that I can speak of.

Second time we stayed at Kameha Grant because we liked the fantastic design all over, and found it very conveniently situated at the banks of the river Rhine for lovely walks and several great dining options… but this time we couldn’t get the air condition working properly with hot outside temperatures of over 30 degrees and when told next day at reception the explanation wasn’t satisfactory et al… We also had problems with the internet .. and also couldn’t get help, So we were disappointed enough.

Three of us arrived on a hot August day. I checked in in the warm lobby and went up to my room, which was swelteringly hot (~30C/85F) and humid. I waited for the room to start to cool, and after 45 minutes headed down to the front desk. There the kind attendant explained to me that the hotel doesn’t have AC, it has a geothermal cooling system that doesn’t work well in hot weather. He offered that I could open a window (was actually hotter outside) or he could send a “cooler” to the room (which he described as having ice and fan). When I expressed skepticism regarding these options he moved me to a room that was street side and not directly sun exposed. This was a few degrees cooler, but still sweltering. We went to dinner, and I discovered my companions were experiencing the same issue. When we returned our rooms were still sweltering so we checked out and went to a different hotel. Unfortunately it was non-refundable at that point so the entire reservation was a sunk cost. Possible the hotel is competent when not hit outside. But I considered it completely uninhabitable on a hot day outside.

During our recent stay in Bonn, the Kameha was highly recommended. My partner actually worked here within the first few years of when it opened, and spoke highly of the level of service and attention to detail that the staff at that time was trained up to. Unfortunately, we were both very disappointed in our experience; check-in was difficult to find and took a lot longer than expected (especially considering that the lobby area wasn't busy at all when we arrived), once in our room we checked up on the mini-bar for a quick refreshment, only to find a half-eaten, moldy container of liverwurst spread from the previous guest in that room (which had to have been quite some time ago). The bottle of sparkling wine that was supposed to have come with our reservation was nowhere to be found, nor was the partial park / river view that was listed in the details of our reservation - we were instead squarely faced with the abandoned parking lot and construction site across the street. We briefly inquired about the amenities listed above, and were firmly told that they weren't a part of the reservation that we had made. Seeing that it was already late in the day and we had social obligations to attend to, we didn't press the issue. On our way out, we asked the bartender about coffee options (were takeaway or milk alternatives available?), to which he gave us a scoff and dismissive "no". Spa & pool were great, but overall an underwhelming experience that we felt you should know of.

They didn’t gave us the room we wanted to.

Good stay nice hotel