Our room was nice, the grounds were beautiful, but it was further away from the city center than we thought. We were uncomfortable walking to other restaurants (streets aren't lit at night, at it was further than we'd prefer especially if we had any alcohol with dinner). Everyone in the restaurant was very kind. The front desk helped with contacting transportation for us. Although most online reviews stated that it was 20-30 soles to get to Ollantaytambo, we ended up paying more like 60-70. Lots of tour groups use this hotel, so be prepared for groups at dinner/breakfast and making noise early as they prepare to head out. Good water pressure in the bathrooms, and good housekeeping. We regularly saw staff members cleaning, but still managed to get sick (doctors said parasite infection that is common in the area). We ended up wishing that we'd either stayed closer to city center, or in Ollantaytambo closer to the station.

Hotel is nice enough and rooms are large with good shower and comfortable beds Front desk are not very friendly or helpful it other staff were nice and friendly. Noise outside the room is quite loud but would depend on other guests. Breakfast is fair. Dinner was good.

The service was wondefull ...

Urubamba is in relatively poor shape but the hotel is an oasis in the city. We enjoyed the common areas and the breakfast!

We had a good stay at the hotel. The people were very friendly and and the breakfast was excellent! My only problem with that the spa was open but it seemed like it hadn't been used for quite sometime. The cleaning of oour room needed improvement. They made the bed and changed the towels but no one swept the floor which was pretty dirty.

Very comfortable and had a nice time.

Stayed 2 nights. Clean hotel, nice size room, front desk helpful.Variety at breakfast set up beautifully. Peaceful with beautiful scenery. I would stay here again.

We stayed here for 3 nights while volunteering in Urubamba. Its a nice, easy location right off the main road. We really struggled to communicate with the front desk staff at times and wish the bar was a bit nicer and wish they had the fireplace going as it was chilly out. Place felt a bit cold and empty. The breakfast was quite decent.

We chose Urumbamba over Cusco and Ollytaytambo mostly for the location so that we could cover the Sacred Valley and Machu Picchu. Location was good. Right across the street is bus pickup for those willing to do bus or combi. It was convenient for our day trip to Pisac and next day train to Machu Picchu and then short 30 min to Olly. The train originates at Urumbamba and it worked out well for centralizing the location. The hotel is deceptive looking from the road but once you enter it has a lot of character. Every single staff person was very helpful and pleasant. I would say this was very noticeable. It was great attitude like they really wanted your business and a very influential factor in rating this hotel. Breakfast was ok, rather plain but ok. Great value and it left a good enough impression that I noticed this 'san agustin' hotel brand when I will need hotel again whether Urumbamba or not.

We chose Urumbamba over Cusco and Ollytaytambo mostly for the location so that we could cover the Sacred Valley and Machu Picchu. Location was good. Right across the street is bus pickup for those willing to do bus or combi. It was convenient for our day trip to Pisac and next day train to Machu Picchu and then short 30 min to Olly. The train originates at Urumbamba and it worked out well for centralizing the location. The hotel is deceptive looking from the road but once you enter it has a lot of character. Every single staff person was very helpful and pleasant. I would say this was very noticeable. It was great attitude like they really wanted your business and a very influential factor in rating this hotel. Breakfast was ok, rather plain but ok. Great value and it left a good enough impression that I noticed this san agustin hotel brand when I will need hotel again whether Urumbamba or not.

Front desk staff was not polite and always answered as bothered or overwhelmed. In the other hand Hotel Manager was very kind and solved our issues. Hotel is in the middle of nowhere, like a road-stop with no restaurants or shops nearby. Rooms are confy, but use of Spa installations (just a jacuzzi) is really expensive and is not included in room rate. Maps and directions in web site are wrong. Buffet breakfast is good.

Nice hotel with excellent staff, but entirely designed for - in-late, out-early tour groups. Therefore the pool is cold, small and dirty. Very little to do!

It seemed like it was going to be a nice place, however it was not so nice. The bathroom had ants all around the sink and window. The doors and windows were not sealed well which I believed caused the ants to come in. I had trouble with working the tv volume. The breakfast was terrible and the coffee was disgusting. I would not recommend this place to anyone.

Nice gardens and pool. Rooms are ok, restrooms need maintenance . Shower Curtains dirty. Breakfast not attractive .

Lovely grounds and easy access to sights. walked to restaurants in town and felt safe.