I booked a room but when I got there they said they had no availability

Awesome hotel to stay at

We stayed there for only 3 nights,and from a 5 star hotel i excepted much more: no smart tv in the rooms,you need to pay extra for amenities ( spa)during the nights the air-conditioned shut down.during my check in there was a price difference, during my check out there was no one to help us with our baggages( shortage on staff)....breakfast was good.its was not bad but from a 5 stars hotel i excepted much more

Possibly my worst experience at a hotel full stop, which is a bummer since I got what I thought was a nice room and tried to make a committed effort to use the amenities. I had to toss out the room service food the first night since it was inedible. The staff isn’t the most accommodating for English speakers and gaslit me more than a few times about what was included and not included with the spa plans I had. Also ended up mostly tossing the club sandwich that came with my first spa meal (I booked multiple spa appointments, which in retrospect was a mistake) since it was so bad, which was arguably equally impressive to be as bad as the burger (though I forced myself to eat some of it to salvage some of the loss). Most of the food I had at the restaurant wasn’t good (just passable if not inedible - they found a weird balance of normally being either completely over-seasoned i.e. eating salt with a side of meat or not being seasoned almost at all). The only thing that was alright was the meal after several misses, in which the liaison to the kitchen came up to drop off (though they had some confusion with the spa about the drinks). It’s a messy operation and feels like assumptions get made left and right that are wrong and / or don’t make sense (that’s talking about the hotel, spa, and restaurant). Such as billing me incorrectly for food included in the spa plan. I think I also was given a handicap room as a lot of things were low to the ground (not requested, so just s

Always stay here when I'm in Bogotá nice property

The property was clean and the breakfast excellent.

I always stay at thia hotel. But this time i rented for my parents and they loved it. My wife love it

They have live music on Saturday evening. It is not in the center of the city, so it was quieter, which I appreciated. Locals told me that this particular hotel is where many business people stay, not necessarily tourists. I selected this hotel because it was near El dorado airport and they provided shuttle, but be mindful of the schedule of the shuttle when you book your trip.