We had an incredible time at Kokomo from start to finish. The location was great, super easy to get to and safe. Susanna checked us in and she was wonderful. Very helpful, knowledgeable, and friendly! Everything she recommended (food, places to go, etc) was spot on and we had a wonderful time! Highly, highly recommend this place. The restaurant and pool was also fantastic, and the scenery around the resort was great.

A beautiful stay in beautiful surroundings. Kokomo offers peace and quiet away from the busy resorts. A car is advised. For us the location was perfect. Everything is about a 10 minute drive away. The Grace Bay beach area was very close by and offered what felt like our own private beach access with chairs & umbrellas. The cottages offer everything you need - a home away from home with comfortable beds, a stocked kitchen, lounge area and plenty of privacy. The pool area is quaint and beautifully landscaped. Wenie is the best host! She is lovely and on hand for everyone’s needs. A truly magical stay. We didn’t want to leave! Thank you to all of the warm and welcoming staff!

Really nice property, very clean and maintained. Not that close to the beach so they have a beach shuttle which is great, 5 min ride to the beach. Staff were friendly and professional. Unfortunately not much walking distance but still a good option.

Beautiful rooms and landscape, but you will need to take a cab anywhere. The location is distant from beach and downtown. Cabs are very expensive (US$23 per person/anywhere) and only accepts cash. Please bring plenty of cash because ATM are ALL out of service in the island.

My family’s first time in Turks & Caicos and these cottages just set it together. It was home-like. The environment was to expectations. The food and staff at WE, Ruth in particular was amazing, warm and welcoming. Definitely will be coming back and looking into investing in a cottage!

Surprised to see so many high ratings of this resort. It was average for our family. There were 3 adults and 1 toddler in a 2-bedroom cottage. The accommodation was quite small so it felt a bit cramped for us. Pros: rates are rather affordable, front desk staff and housekeeping were responsive and accommodating with our needs. Food was good. Shuttle to/from the beach was flexible if we wanted to go outside of the posted schedule. Once you were at the beach, resort provided chairs, tables, umbrellas and water. Grace bay beach was nice, private, quiet and relaxing. Cons: rooms were small. Staff at the restaurant were distracted, slow and sometimes rude. Dining options were limited, and restaurant was closed on Mondays (just the one place to eat for breakfast, lunch and dinner). While food was good, it was quite pricey, but that may just be Turks in general. Resort was quite small, no activities on-site, not really a family-friendly vibe, I'd say it's better for couples looking for a quite, relaxing getaway. Pool was more of a pond (quite small) and not sure how it was kept clean since it was chlorine-free. Offered a service at the beach that stated beverage service on their website, but there are no waiters taking your beverage order. There is a cooler where you can help yourself to water. Also paddle boards were advertised however not available. While the closest beach was relaxing, limited activities and not a super lively vibe (no live music or activities).

Just Excellent all around ,Ruth & Winnie are the best

Very attentive staff who welcomed us with drinks and move our luggage to our cottage and again at checkout. Recommend getting one of their spa packages! Several delicious menu items at their restaurant (open every day except for Mondays). I also like the convenience to the airport, do arrange for airport transport to and from in advance. They also provide a flip phone preloaded with contact numbers for local drivers and concierge. On site parking was available. The property has a botanical garden path that is perfect for taking pictures. This was a good mid price resort option in Turks and Caicos. Highly recommend!

Beautiful concept, but the facility could use some upgrades. The grounds are beautifully maintained, with lush vegetation, which I appreciated. My bathroom was not clean, and had someone else’s hair in the shower and urine stains on the exterior of the toilet bowl. The staff were excellent, but I’d be remiss to not point out that I do believe that hiring is / was based on a concept of racism and colorism. The staff who held the most front facing positions were consistently anything other than black. So much so, that it was painfully obvious that they chose a particular racial demographic to fill these positions. Turks and Caicos overall still has alot of work to do when it comes to their poor infrastructure and equitable employment opportunities for all.

The garden was nice , however the sofa bed was old and dirty and the cottage was small

Great time

The rating of this review is based on our experiences interacting with Weine. She was simply the best concierge / manager i have ever interacted with, and i have stayed in a lot of resorts / hotels. Highly organized, professional, responsive, and practical. She made the stay great. There were other great staff there like Jeffrey on the beach, and Chris / Michel the evening restaurant staff. So Weine is the reason for high review score, and i would stay there again. However, the stay was not without problems. We made the mistake of purchasing the Coffee/Pastries; it was a mistake. The breakfast staff were down-right rude about this pre-purchase, with the first member of staff having a hissy fit because we were not making any other breakfast orders ("what food do you want to order?") and the rest being totally unprofessional / rude about it (one morning, one of the staff members was on a personal call, loud speaker, AND texting at the same time!; first time I had seen both being done at the same time while supposedly on a job). We did pass this on via Weine; however, I doubt the general manager will do anything about it as we did not see or really interact with them. I liked the apartment, which was the right size for our family of four; however, i do understand some other reviewers comments that it was a little dated. This did not bother us as we were out most of the time. The shuttle only takes you back and forward to the beach, where they have a section dedicated.

I love thé service and the quick responses to request. Very kind people. I will be back.

We enjoyed our stay, the staff is very friendly and we loved the beach. One of the nicest on the island.

We had an awesome time in TCI and the resort made our visit so much more enjoyable and memorable!

Beautiful property and room. The restaurant was excellent. Really great value. Very helpful and friendly staff. I can’t recommend this resort highly enough.

There were issue from the start. The room was dirty ! It looked clean until you walked on the floors and your feet got dirty I don’t think under beds have ever been vacuumed. The amenities that where there ie full kitchen grill beach chairs well this doesn’t exist. We had to ask for new pots and pans as the 4 that were provided were nonstick and peeling so badly you couldn’t cook with them without it all ending up in your food. There were 2 spoons and the knives were either bent or so dull you couldn’t even cut with them. There were no storage containers or bowls to mix anything in half the shelves in the fridge were missing. It said that a grill can be provided upon request but what they don’t say is that you must supply the charcoal and lighter fluid. I have never stayed in a place where that was our responsibility to supply and it’s quite costly at the store for charcoal and no lighter fluid to be found. So the grilling was a bust as well. The beach chairs that we had to ask for where horrendous they were so rusty, you couldn’t even close them. We were told to just leave them on the beach if we couldn’t get them closed that was ridiculous. There was parking issues but that was the least of the problems . Although when we asked for the new pans they were provided the next day the grill was brought up to the porch the housekeeper came every day but still didn’t clean very well. I found the staff pleasant and helpful but was disappointed in the overall condition of the place

This place is very quiet. My family loved the bungalow style place to stay at. The beach is 3 min drive from Kokomo by car, if you don’t have your own transportation they will drive you there. The beach is beautiful.

Property and staff (especially Wenie and Makr) were great! Very pretty property and each unit is clean and it’s nice to have a little kitchen with price of food being very expensive in TCI. There is a food store & pizza place less than 10 min walk from property but nothing else around. The beach shuttle is great but wished they would go to one other beach for a change (we didn’t rent a car).

Communication from the staff ahead of arrival and for check out was by WhatsApp and was excellent

The staff was very friendly and helpful.

Beautiful spot with a nicely laid out small space for a family of four. The grounds are lovely and the pool and hot tub are relaxing. The only downside is the location -- need to drive (either in a taxi, the shuttle, or a rental car) to get to restaurants (other than the one resort restaurant) and beaches. But it's all super close so that's not that big of a deal. Everyone there was incredibly nice and helpful, especially Wenie.

This will continue to be my go to resort when I visit TCI. Everyone was VERY accommodating and you truly feel at home. Wenie and Ruthsre excellent ambassadors for the property! Very intimate and natural beauty!

This was our second time staying her because the first time we had such a great experience even tho the restaurant was shut down the first time we went which was 2 years ago. This time everything was fully open but they still didn’t update anything in the house like the shower head which sprayed the water straight out so the bathroom would be soaked and the only way to shower was by putting the shower head in the corner making it very uncomfortable. That was my own fault cause I knew it was like that 2 years ago but I assumed it would be fixed since it’s a very simple thing to change. The real issue I have was that I booked 2 adults but last minute I had 2 other adults joining me which shouldn’t be an issue because it’s a 2 bedroom cottage which sleeps 4 adults but when we got there they charged us $600 extra plus $100 more than what my Expedia account said I owed and they said “because I have a membership with Expedia I got a discount” but I still had to pay the resort price which I thought was very shady. I understand paying extra for adults if you need extra accommodations or if something was included but we paid for the 2 bedroom and nothing was included like breakfast or resort excursions or resort amenities beside the pool so I’m very confused and frustrated as to why and what I was paying $600 extra??As returning customers I was very disappointed because they didn’t even try to help us and in the end it was not worth the money I paid for. Never again.

Dinner at restaurant was outstanding.

Great place, staff wonderful great price and clean rooms. They could have more on site to do but other than that. It was great

My daughters & I stayed here and Wenie was absolutely the best! The entire staff were super nice and accommodating at all times! I felt extremely safe at all times and they provided security to escort us back and forth from the resort to the beach. We were supplied with a local cell phone to call when we were off the property which provided extra peace of mind. Again, Wenie and the entire staff made our trip from the US extremely enjoyable! Oh, and the spa was amazing!!!

Stayed for 5 night. Cottages had plenty of space and kitchen great for long stays. So quiet and convenient. Pool and hot tub, amazing. Had breakfast at WE resturant - very good. Would definately stay again

Very nice property with great staff and clean environment. I love the botanical garden aspect as it was a great place to take photos perfect for my stay.

This is the best resort on the island!!! I have visited Turks and Caicos three times so far. I always stay at Kokomo Botanical Resort. I have traveled the world and this is actually the best resort. They actually treat you like family instead of a guest. Wenie contacts you before you leave to make sure you have transportation to get to the hotel. Once you arrive you are greeted with refreshing rum punch and a nice cold cloth. The rooms are clean and spacious. The restaurant food on premises is good. There is a cellphone for you to use on the island. There is no other resort doing this worldwide. The phone has everyone you need to contact including taxi drivers for the hotel in it. They offer shuttle service to the beach for guest. Once you arrive to the beach Joseph helps you get any excursions you want to do.The property has security only guest are allowed after 8 which is amazing. If you take taxi that is not one of theirs they can’t enter the property after hours which is a great safe precaution for female guest. Wenie goes above and beyond. I texted Wenie my friend that was coming for the first time we were celebrating her birthday. She made the villa special for her. The pool has fresh water in it. The hot tub is in a secluded place. Every worker treats you like family. They truly have mastered the term a home away from home. They have tons of towels for use. I have already booked for march 2024. This is definitely a amazing place to stay. This is a five star resort!!!

The staff is the greatest, helpful in every way. It is quiet and safe, with a beautiful surrounding of plants and palms. Only con: I thought the food needs to be more reasonably priced at the restaurant.

I was there 7 nights and the sheets were not changed once nor the floor mopped. no concierge available especially not after 4pm. It said there’d be breakfast included but that’s not true. Very small, 5 rooms total and no amenities other than a small pool