The best hotel in the area and great personal ! Lot of space in the rooms and clean restroom

The family rooms are excellent when traveling in large groups. We had 4 beds and 2 bathrooms in our room with a great view. The area is very safe and the staff friendly. Great value for the price

The view is amazing! The internet did not great if you are on a higher floor but the staff is super nice. Our room did not have a fridge (there was a microwave). I wish I had brought instant coffee. It is in a very nice neighborhood so there is nothing close, but my husband walked down to the OXXO and back up the hill. FYI, No shuttle.

En general mi estancia estuvo bien, a secas. Tiene una muy buena ubicación y la vista es magnífica. Las instalaciones requieren mucho mantenimiento. La regadera tiene moho y hay humedad en el techo. El control de la TV no funcionaba bien. Tuve un percance con mi hija de 6 años en el área de recepción, y la actitud de la recepcionista no fue la más comprensiva. Sugiero que modernicen las instalaciones y les den el debido mantenimiento. Esa es su carta de presentación.

The room was amazing very large clean and the view was breathtaking.

Clean

The view and room space was excellent, but the rooms although spacious, it was outdated and in need of renovation.

The hotel was a bit far from the main tourist attractions, but they have complimentary shuttles that go that way and also have shuttles to other attractions as well from the hotel. The hotel itself was very nice with beautiful views and great rooms for a large family. Staff was very friendly and helpful. Will definitely be coming back!!!

LAS HABITACIONES NO SON NI SE PARECEN A LAS QUE OFRECEN EN SU PUBLICIDAD. TE OFRECEN HABITACIONES CON DOS CAMAS Y TE RECIBEN CON UNA SOLA CAMA Y LA PEOR UBICACIÓN EN EL HOTEL.

The hotel location is good, very quiet neighborhood and safe place... the hotel facilities are good but it will be appreciated if they could keep the rest room in better conditions... the hotel staff very educated and kind.... the view from the hotel is just amazing!!!

they no send me, my bill.

There was NO food, no breakfast, NO COFFEE as advertised. And being in the middle of NOWHERE, this created a problem we did not appreciate.

Everything was bad. Horrible!!! Ugly Bad Dirty I will never go back. Is nothing compare to the pictures shown in the web page

Everything was bad. Horrible!!!UglyBadDirtyI will never go back. Is nothing compare to the pictures shown in the web page

Needs new towels, we were issued old torn out towels.

The hotel caters more to business travelers (and by this I don't mean business executiveslike). It is located in the Military Zone, a fair distance from downtown Puebla and only accessible by car/taxi. During my first two days I was put in this horrible room. The very dismissive front desk clerk was too busy surfing the internet to provide me with the bare minimum information about the facilities, wifi, etc. Just for context, I am the furthest thing from a high maintenance, royal pain in the neck of traveller. But when I come back to my room, find no glasses, no bottled water and no toilet paper, I flip. I had a very serious conversation with the general manager the next morning (in Spanish) and was switched to a suite on one of the top floors with a great view. I appreciated being taken seriously but it just didn't reverse my overall opinion of the place.

The hotel caters more to business travelers (and by this I dont mean business executiveslike). It is located in the Military Zone, a fair distance from downtown Puebla and only accessible by car/taxi. During my first two days I was put in this horrible room. The very dismissive front desk clerk was too busy surfing the internet to provide me with the bare minimum information about the facilities, wifi, etc. Just for context, I am the furthest thing from a high maintenance, royal pain in the neck of traveller. But when I come back to my room, find no glasses, no bottled water and no toilet paper, I flip. I had a very serious conversation with the general manager the next morning (in Spanish) and was switched to a suite on one of the top floors with a great view. I appreciated being taken seriously but it just didnt reverse my overall opinion of the place.