Very nice place. Friendly staff. However we didn’t get the VIP perks of an upgrade or late checkout which was kinda disappointing

I want to be fair with this review. The hotel was not what I expected but it was ok. The building is a little bit dated, but is clean. I felt it was too small compared to what the pictures showed. The staff is generally friendly. Mr. Luis and Mr. Santiago are true gentlemans, and the staff that helps with the breakfast as well. Unfortunately, the young man who is at the front desk at night was extremely rude and treated us very bad on Friday night when my wife was carrying a sleeping child, and screamed at us to follow a claning procedure (which we were following, but he wanted us to follow his pace in a cold night in Quito). We complied, but decided not to talk or address him any more to avoid any more unpleasent situations. It kind of ruined our stay and changed our opinion about the hotel We probably won't go back again.

The pictures were misleading; the staff is excellent however the property is a humble BB.

Was a very good and profesional people working . Excellent service

very nice place with a friendly owner.The neighborhood was ok with a few convenience stores nearby.

Lugar limpio, buena atención, habitaciones amplias

Good hotel, clean room, clean bathroom, good hot water, close to Quicentro shopping center and La Carolina Park. The hotel is located in a good, quiet neighborhood.

The owners of the property and the staff who helps run Suites Metropoli are so welcoming and so helpful that one feels at home. I recommend this property.

Centrally located in a clean, safe neighborhood just a few blocks away from one of the best Hospitals in Quito (comforting to know). Taxi and Uber are readily available and quick to respond, but best of all, they are exceptionally cheap. The hotel staff will be happy to assist you by calling a taxi for you. This Hotel is immaculately clean, the rooms are exactly like what is shown in their pictures (no surprises). My wife and I rented a suite with a mountain view (and balcony), and were very pleased with all the amenities the room had to offer. It was spacious and comfortable. The breakfast here is above and beyond most other hotels, offering a nice variety of fruits, juices and bread. They will even make eggs to your order, including omelettes. While most of the staff did not speak English, we had no problems conveying our needs. They used Google translate (and we did as well). They were always happy to assist and were very courteous and kind. Bottom line; you will not be disappointed in this place, it is well worth the money. My wife and I thoroughly enjoyed our stay here and will stay again if we get another chance to visit Quito!

The apartment was far from many things. The area was very safe and the apartment had many safety features. The room was very clean and quiet. The staff was very helpful.

quiet location, nice people and veey very helpful.

It is a well maintained property. Staff are eager to assist you and will always Offer advice if requested. The suite was comfortable and modern.

The good actitud from the staff. The room very clean

Very good experience. Recommended

We had a wonderful stay in Quito and thought Suites Metropoli was a lovely place to stay. Everyone was very welcoming and helpful. Santiago was waiting for us at 3:00 in the morning after our plane was rerouted to Panama. Our room was spacious and the breakfasts were a perfect start to the day.

owner mr.santiago pick us from the airport around midnight and arranged a good driver for us to travel around quito.the driver mr.oscar take us to different local restaurants so we really enjoy good equddorian food.thank you mr.oscar we really enjoy your company and sense of humor.simple but delicious breakfast.overall nice stay and experience.we will come back again.we feel like home.thank you.abraham family

personell spoke some english, and were very helpful

My second visit to this homey hotel . Perfect service, nice rooms and good breakfast. The personal try to help you in everything they possibly can..highly recommendable

It was great . Very close to the Teleferico to go to the Rucu Pichincha. The area is more modern and quiet. The hotel is really great , safe. They have a small indoor garage , Great breakfast. We were able to use their machines for laundry. All was really perfect . Wi-Fi was good .

The staff really went above and beyond to make sure my stay was perfect. I can't say enough how great the staff was!!

Santiago and his father /owners were very helpful and we decided to stay on our return after Galapagos

Very nice staff,good location,great customer service

Service,rooms, availability of on site laundry and easy access to takeaway meals after a busy day, close to major mall and banking and reasonable price.

Outstanding rooms and attention. Clean. Fast internet. Near all facilities. Very good breakfast. Excellent price.

Very well-maintained, extremely clean, spacious rooms, nice breakfasts and helpful staff. Santiago, in particular, went out of his many times to help us solve problems and answer questions. His English skills came in handy.

Santiago could not have done more to make our stay special. We arrived at around 4.00 AM . Slept until 10.00, and although Breakfast finishes at 9.00, they insisted on feeding us at11. That is customer care!The rooms are very spacious, clean and modern. the breakfast provides plenty to eat with a good selection.

Everything was excellent. The owner and his son were excellent hosts and told us a lot about Ecuador. Highly recommend it.

It Was Exelent, Great attention from staff and realy kind, clean rooms, warm water for the shower and realy comfortable beds, the place is located in a realy nice area of Quito form wich you can acces the rest of the city by metrobus. a 5 of 5 Rating

Confortable, great stuff; quiet area highly recomended

This hotel and the owner are amazing!!! We have been visiting this property for 5 years and have never been let down by any part of their hospitality or amenities.

Very friendly and helpful staff! Lovely breakfast, with lots of different choices available :)

This hotel is not downtown so if you are looking for a place away from the busy streets this may be for you. Clean and beautifully decorated i was very pleased with the accommodations..The shower was fabulous, view of the city nice and the staff were more than nice. TV has Spanish stations. .The owner pointed me out to do excursions and called taxis when needed. I got in early am and expected to leave my luggage and go to town on my own while waiting for a 2 pm check in after a red eye flight but I was given an empty room and took a nap all morning. Beyond my expectations. I was on the third floor and the stairs may be difficult to navigate for mobility challenged persons. The staff eagerly took my 45 pound luggage up all 3 flights with a smile however. Taxi rides are ridiculously cheap to get back and forth from this Hotel ( like 2 dollars!) so I found it very easy to go downtown for sightseeing and meals. Like any Hotel in a big city there may be some construction noise or dogs barking. Pretty routine in South America.