The room we stayed was near the entrance and next to a machine the would make a blower noise ridiculous loud for few hours, the general staff very friendly except for the check in people that don’t have an welcoming attitude. In terms of food, entertainment and everything else it was great.

Staff not qualified to receive the clients.

Awesome resort

Beatiful place

We enjoyed it mostly however the food buffet was cold for breakfast

The hotel has a lot of built in infrastructure and activities (pool, kayak/pedal boats, water exercise class, beach volley ball, yoga on the beach, evening events and celebrations, dance presentations, and activities to keep kids busy). The other facilities like the pool, game room, and elsewhere need some work and actual rooms themselves are pretty plan although they were working on the pool when we were there. The waiting staff and others are friendly and helpful. Overall it was a fun experience with a lot of great family memories and activities. The need for some remodeling is overshadowed by the friendless of the staff and the variety of fun activities they have for you. I would recommend getting the package with breakfast and dinner included as your only options at the restaurant (extremely expensive) and the bar (pretty expensive).

Stayed on the second (top) floor of our building. The view of the ocean was beautiful and the room was clean. We had two issues....the wifi / internet was out for over a day. Also, windy / rainy conditions at night blew water under the sliding door onto our floor. Even blew the curtains some. The staff was extremely helpful and courteous. Breakfast was great too.