Perfect location, easy walk to city centre and excellent service from the staff.

Right in town. Easy bus stop. Wonderful breakfast. And charming, effusively welcoming older Crotian lady made us cappuccino every morning. Will not forget her.

Incredible place to stay, was a comfortable AND SPACIOUS CLEAN ROOM.

Very clean. We’d prefer the toilet & shower to have its own room, not just hidden behind a curtain.

Very new and modern. Great spacious rooms. It’s certainly not 4 stars, but we had a very pleasant stay. And shout out to Katia - she made us feel very special and welcome! It’s around 15 mins walk to the main areas, but a nice quiet hotel room. Which we appreciated. Definitely recommend!

Nice clean hotel. Wonderful friendly staff. Great breakfast. 5 minute easy bus ride to center of Lugano. We enjoyed our stay.

The stay was pleasant but it was definitely not a 4-star hotel. It was more like an upgraded ibis, friendly (except one manager looking guy at the reception) but basic service and super standard facilities & breakfast without any special charms. No complaints, but I would stay at a different hotel of the same star-rating next time which I stayed before in the area. Location was good.

Very clean and modern hotel that is in a nice, quiet location. It is walkable to the old city and lake (flat sidewalk, roughly 15 minutes). The staff were friendly.

The hotel was nice, but really didn’t look like a 4 star hotel.

All services were excellent, room is modern ,clean and good furntied. staff was friendly

Clean and great breakfast service

Great room, friendly staff and delicious breakfast. Location is good.

Friendly and professional yet down-to-earth staff. Katia at the breakfast service was one of a kind, someone you won't forget about. She was relaxed, charmy and "everywhere" at the same time - great hospitality! The hotel is 10 minutes from the lake, and it's fresh and clean. The only downside was the pillow which to me was too thick. All in all, very good stay!

After check in, turned on the air conditioning unit beginning temperature of 22... After a few hours the temperature had climbed 22..23.. 24.. I had called and spoke with Sergio at the front desk, he had come up to take a look. The unit was indeed on and running full speed.. he simply turned to temperature request to 10 and assured that it will be fine in an hour or two.. it continued to climb 24.. 25.. and 26 by midnight.. I had opened the window to do the best I could to cool the room down, the best I could get it down by in the morning was 23/24. Was unable to sleep, was very uncomfortable and had better stays far out in the low country of Appenzell.. certainly not a city 4 star hotel where I booked the best room they had. Very unpleased, I spoke with Tatiana upon checkout and explained the situation once more. She issued a sincere apology, but was unable to do anything for me since we booked through Expedia. Looking for some assistance please, booking through this service has left me in a position of inconvenience.

Very nice hotel

Good hotel, but more targeted to business travelers. The room is great, bed is comfortable. Parking is underground, and the entrance is quite narrow, but its handy. Only remarks is the the bathroom is "inside", just a glass door to separate them which is not great

Very pleasant stay and a good place to be. I am very happy with the hotel, and very friendly staff. I definitely recommend this place.

Nice hotel to stay for short term. Staff are professional and polite. Location is fine, 15 minutes walk to lake.Bedrooms are super clean and comfortable , only the AC was a problem , we could Not decrease the temperature and it was quite warm at night.

Front desk staff was very friendly and helpful, and also the person at the breakfast area was so cheerful, friendly, and nice.

Did not go- virus!!! Why send out questions like this?

Very nice, cosy and contemporary place to stay. Breakfast service is such a lovely lady who deserves to get mentioned. Thanks for a great weekend in Lugano.

Good service, spacious room, mini bar and Nespresso machine. Modern design throughout the hotel.

Great hotel and city

The room was clean and spacious. Breakfast is simple but made with good products and feels fresh. The parking is extremely tight.

Great location, short walk to the Lido and Main Street for some great eats. Nice little deck out back to have a smoke and drink at night.

A nice hotel near the city centre. It has no restaurant which can be useful in Lugano if you arrive late.

We have two separate rooms to accommodate three persons. Room is clean and big. Service in reception is friendly and helpful.

Nice hotel, 15 min walk to the lake front, excellent shower and good breakfast

Quiet location and firm bed.Unable to cool the room. Thermostat did not appear to work well.

Really lovely hotel, good price, 10 mins walk to the city centre

Small rooms and a bit of a trek into centre but worth it. Great staff and a lovely stay. Extremely clean and well maintained.

Nice new hotel, very clean, friendly staff. Provides parking underground for charge. The room and bathroom are not too spacious and hardly any restaurant close to the hotel. About 15-20 minutes walk to the center where all the nice restaurants are. I recommend this hotel as other hotels closer to the center are much more expensive.