Very nice property and staff.

Pool and other facilities should be improved. Very bad service

We were allowed to check in early and although our room key didn’t work, we were allowed a different room and eventually go to the room that we reserved.

the front desk manager, Harsha has been great. excellent service and went over and beyond to accommodate us

It was a good stay, but could have been better had the prices been a bit lower, especially the parking.

the room is super clean, and customer service is amazing. I was able to do a late check out with no fees added. I will staying at this hotel.

Great experience and wonderful Staff in room amenities and Large rooms and great bedding

Nice hotel and bar area. Don‘t like the smell when you enter down stairs

arrived very late and was let in and greeted in a timely manner, felt very safe

Overall this property is beautiful with the exception of the homeless person sleeping in the pet area and despite us mentioning it the staff let them stay there. The lobby also smell over cleaning agents was so strong that it sent me into a coughing episode. Staff for breakfast staff was not attentive and she seemed irritated that we needed coffee refills so my husband got yp and went to get refills, no syrup offered for our pancakes. Overall I wouldn’t stay here again. Pool was small and not enough seating.

Great place. Only 2 things that we didn't find great... reception is on 3rd floor so if you come after 10pm you have to call to be let in. And the bathroom has barn doors and is open on top so, unfortunately, the other person can hear everything.

Everyone was extremely friendly and willing to do what it takes to make your stay a good one.

The coffee maker was not working well. The room was not big enough for three. Le service et le personnel étaient superbes. L’hotel était propre.

I loved the stay very convenient and clean.

Great place to stay!

2nd time staying here location and customer service is great

This property is perfect for any visitor that wants to experience everything close by.

We liked the location and the hotel’s beach and gym amenities’ connection with the Loews Hotel (right across the street with easy access to both. The hotel was clean and the dailyaid service was reliable. Hotel js walk-ably convenient to just about everywhere we like to go in South Beach and there was just enough “action” on the pool deck to make it fun to hang out. The only disappointment was that there was no nightlife in the hotel and a couple of times when I wanted a drink, the bartender was nowhere to be found and the one time I stumbled into her, the drink was not good. Overall, this is a good value and the location is very good. If you need constant action, maybe beat to go across the street and oay an extra $100 a night.

it’s great location close to beach.

Location was great. Walkable distance to beach, shopping area, botanic garden, and tons of places to eat.

Friendly and attentive staff

This is my favorite hotel to stay in while in Miami! Solo traveler friendly!

Great location

Staff was warm and friendly property was clean and never wanted to leave

Hyatt Centric is centrally located in the heart of south beach. Upon arrival, we were greeted by Alex at the reception. He made great recommendations and was extremely helpful. The check in process was quick. The hotel has bikes for their guest to use. The gym pass to Loew's is awesome. Lots of perks without the extra fees. Rooms are clean and great friendly staff.

I booked ocean view but it is actually partial ocean views. The sea through the window is far away from the hotel. The hotel is small. The pool is also very small. The room does not have slippers, bathrobe, shower cap, toothbrush. I asked for them the first day I came. I got them on the third day. I need to keep calling the front desk. It also took a very long time for the front desk to answer the call because there is only one front desk. The room’s floor is also dirty. It is also noisy. I can hear the music every night from the other rooms of the same floor. All the housekeepings do not speak English. It is really inconvenient. Everyday, they came really early. I need to use a translator to ask them to come later, but they never came back. I need to call the front desk to ask them to come, and it took like an hour. The room does not have heating. We need to turn off the air conditioning to keep warm, but the housekeeping always came and turned it on, to like 65 degrees. Overall, the hotel and the service does not worth this price at all! Book a better one nearby!

we ha a very nice stay, thank you

Use of Lowe’s facilities

The property is in the heart of South Beach, and the hotel room is modern and clean. The only negative Comment I have is that parking and getting your car is tough as there is little parking space To leave your car and the valet is overwhelmed.

We reserved a room with two beds and an ocean view. We were put in a room with 1 king bed the first night. My family of 3 had to squeeze into one bed because the room was too small for a cot. The light in the bathroom was broken and hanging out of it's fixture. The light was not LED so it was too hot to try to push back into it's casing. Our second night we were put into a room with two beds. It was an accessible room. Which was fine except for the shower flooded into the bathroom because the drain was in the center of the room. The staff seemed unaffected by these challenges because we booked through hotels.com. At least they gave us free parking

Miami Beach parking is difficult, so I picked this property because it had valet parking even thou it was the most expensive Hyatt I have come across. When I arrived it was raining and no one was working the Valet. Cars were everywhere and backed up into the street. The police were telling you to move your car, it was chaos. The front desk had me park in one of the public parking garages and I had to walk in the rain with my luggage to the hotel. Once inside they assured me they would refund me the 3 nights of valet parking. I got my bill and I was charged for the valet parking. They removed it but I had to bring it to their attention. For all my troubles they credited me one night of resort fees. Other than that the staff was friendly and the room was pleasant.

You are close to everything. So it’s very convenient location