The room we booked was supposed to have 2 double beds. The room we received was a double and uncomfortable sofa bed

Good first looking place ( well rated until 2018)...we booked for three guests, the bedroom had old unclean carpet and internet not fixed on TV ( we fixed it alone !), the electric blug on one wall was broken, there is mildew in the bathroom, hair on the floor and two sets of towels,,,we asked again at the front desk but impossible to get towels until 8h00 PM, finally we asked for pool towels ( unclean) and the set never came! ...infiltration of water in one wall of the indoor pool ( emergency to repair), the outdoor pool closed for the season ( big unclean cover over it) ,big hole in the ceiling near Exit sign almost falling near our room, carpet unclean all around, lack of painting outside and mastic around windows not fit ( emergency to repair before winter), one tennis court ok but the second full of grass, private beach of ten feet wide, staff at the front desk tried to help but didn't know at all where they work....went outside for dinner ( we discover alone a nice pub at a driving distance) , good news, the breakfast was good and the service perfect ( wonderful room but unclean again)...

Check in was very slow. My assigned room didn't have a bed in it, when I went back to front desk, she had to go check herself before giving me a room with a bed.

Beautiful waterfront property with great views from the dock. Friendly staff, excellent food and dog friendly.

Outdated and over priced… Clean and average stay Annoyed that housekeeping knocked at 8am asking if i needed anything. Yes sleep please. Just an ok time. Not worth the money

Very sad to see what was the beautiful historic Briars so neglected. This is no longer an elegant resort but now leveled to a rundown motel at best. We had two rooms, one was right beside a large wedding event with loud entertainment. What were they thinking. The other room was on the other side of the property. Our party had to share one room. There was no receptionist upon arrival. A security guard had to deal with our situation and walk us to our room. He then said we were the only guests in that building. As we entered our room it looked like we were walking in to the 1950’s. Not just old but filthy dirty furniture and worn. The bathroom handle fell off so we could not close the door properly. Not ideal. In the morning we noted the deck was rotting. We did not stay to enjoy breakfast. Headed to reception and as we passed through the hallways we noted the pool was closed and covered up with tarps, dirt and debris. And a strange installation of a Chinese warrior and other oriental icons. Guest services kindly refunded us for the second room that we could not use and commented on the difficult morning they were having dealing with complaints. $350 later for the one room is still outrageous for rooms that should be shut down until major renovations applied. As someone who knew the third generation of the founding Sibbald family we found ourselves very sad to see new owners who obviously don’t care about the guest experience or preserving this iconic landmark.

Although I was thankful for the balcony with the room it was in really bad condition. The railings needed a new paint job. We had to clean off the chairs and the floor to be able to sit out there comfortably. The roof of the building was also in great need of repair.

Check in was not an issue and our room was suitable for the short time we were staying.