Could not get keys for already payed room! Code for safe box with keys was wrong

The room was reasonably clean although there were a few cobwebs that could have been cleaned away. The kitchen area was reasonably well equipped and everything worked.The room was a little noisier than I would have liked, but this was partly due to its proximity to the front door.The street on which the apartment building is located is quite nondescript. The main railway station is, however, only a short walk away and it contains shops, including a supermarket, that sell everything you will need.Overall I was happy with the apartment and would certainly stay there again.

The room was reasonably clean although there were a few cobwebs that could have been cleaned away. The kitchen area was reasonably well equipped and everything worked. The room was a little noisier than I would have liked, but this was partly due to its proximity to the front door. The street on which the apartment building is located is quite nondescript. The main railway station is, however, only a short walk away and it contains shops, including a supermarket, that sell everything you will need. Overall I was happy with the apartment and would certainly stay there again.

Unfortunately, as I had been away from home travelling for a number of days and only had a basic mobile phone, I did not receive the information for gaining access to the property, and was only able to get in as someone in another flat let me in. When I reached the correct floor, I found another guest, and with his help got someone from upstairs who seemed to have some connection with Hentschels who gave me a contact number. I called this and was given the number of my room and told the code for obtaining my key. The room itself was large and in good decorative order. There was a small balcony which was shared with the occupant of the next room, which I felt was a disincentive to sit out. There was no view. The shared bathroom was large and in very good condition. The property was 5 minutes walk from the railway and bus station.

train station is a 15 minute walk away, and down town another 5 minute walk

We visited Leipzig as a stopover during a road trip from Prague through Germany. Opting for the apartment a little outside of the city center to save a little bit is money proved to be the perfect choice for us. The apartment is beautifully decorated and the appliances, furniture and decor was top notch. The Hentschels were extremely accommodating when the apartment we rented was not available and upgraded us to the penthouse. Amazing city line views from the terrace and a very decadent bath made for the perfect stay!! We would definitely recommend the apartments!