We had a family room with one bedroom and living room with sofa. There are no lifts, so you need to think if you have small kids and strollers. The reception is not working 24 hours and there is a backup that assists the guests, but he don’t speak English… so we communicated with him via google translate. He really tried to help and he was really nice, but when you pay a lot of money for this resort, you should expect for more. For 2 days, the house keeping lady did not bring enough towels and no paper toilet, so we need to ask the reception to bring it on the evening. Again, this is not the best service. The restaurant in the hotel is ok, we ate just once and rest of the nights we ate outside. In general, the hotel is nice, but I wouldn’t stay there again.

The hotel has a lot of public surfaces, which is good. The room we had was big enough for our luggage. There are no lifts, so if you have strollers, ask for 1st floor. The stuff is helpful, but not all of them speak English, which can be an issue if you are not speaking Spanish. The hotel restaurant has various food options to choose from, but it is expensive. The prices on the menu are excluding taxes , so pay attention. I would definitely comeback.

Excellent place

The best like always!

A great place to relax

Everything was amazing - service, the property itself, the cleanliness, the views . Spectacular. I gave only 4 stars for the areas around because there was a lot of construction going on and the noise was not the best . But other than that definitely recommend and will come back !

I recently stayed at this resort and was extremely disappointed with the overall experience. Despite booking the penthouse, I encountered several unacceptable issues that made my stay far from enjoyable. First and foremost, the service was poor. From check-in to check-out, the staff seemed disinterested and unhelpful. Upon entering the penthouse, I discovered there was no soap provided, which is a basic necessity that should never be overlooked. Additionally, there was mold in the shower, which is both unsanitary and unpleasant. The rooms had a musty odor that made it uncomfortable to stay in, and to make matters worse, there were dead roaches scattered all over the floor. This level of cleanliness is unacceptable for any hotel, let alone one that is supposed to offer a luxurious experience. While the restaurant food was just okay, the wait time was ridiculous. It took over an hour for our meals to arrive, which is far too long, especially when the food is only mediocre at best. Overall, I would not recommend this resort to anyone. The numerous issues I encountered during my stay indicate a severe lack of attention to detail and poor management. Save your money and find a better place to stay.

Beautiful hotel and friendly staff, restaurants and bar good but high prices!