La encuesta de calidad que solicita el hotel debería poder enviarse anónima y no como parte del proceso de checkout

It was an amazing trip! Totally family friendly. Awesome beaches side excursions and activities. Sea View is tops in my book!! Well run and family friendly!!

Only complaint is that they often don’t have the type of room you booked available when you arrive for check-in. Have stayed here 3 times, this has happened twice. But it’s a nice place in a good location, with good breakfast.

The hotel lost my reservation. It was prepaid and hotels.com would not refund it. The hotel requested that I pay again upfront while they looked for my existing reservation. Pictures on hotels.com were not of this hotel but of the hotel Casa Blanca a few blocks away. This hotel is a scam. Stay away.

good

Aweful, Do not stay here. I am a gold member here and was absolutely disgusted in this hotel. I actually left and having pay for 4 night after the first night. When you check in was greeted by the local drunks passed out vomitting and a stench of urine on the footpath immediately out the front of the hotel. When you check in the staff require you to pay up front. There is good reason they do this because they no you won't pay if you haven't. Terrible hotel. It is next door to an all night local bar. The music goes until 4 or 5 am. Don,t expect any sleep there. The wifi is only in the foyer. Be careful leaving in the morning, there maybe broken glass and bottles on the footpath outside left from the drunks outside your bedroom window the night before. Staff don't speak English. Was ok for me because I speak basic Spanish, but you would expect that hotels would have at least someone. After I left I went to a far superior hotel up the road with nice room, beautiful breakfast with a view, pool friendly staff, spoke English at the check in desk, wifi everywhere. This hotel was slightly less than what I paid here. There were numerous other issues from construction in the foyer to hair in the bed sheets. Seriously do not stay here.

Aweful, Do not stay here. I am a gold member here and was absolutely disgusted in this hotel. I actually left and having pay for 4 night after the first night.When you check in was greeted by the local drunks passed out vomitting and a stench of urine on the footpath immediately out the front of the hotel. When you check in the staff require you to pay up front. There is good reason they do this because they no you wont pay if you havent. Terrible hotel. It is next door to an all night local bar. The music goes until 4 or 5 am. Don,t expect any sleep there. The wifi is only in the foyer.Be careful leaving in the morning, there maybe broken glass and bottles on the footpath outside left from the drunks outside your bedroom window the night before. Staff dont speak English. Was ok for me because I speak basic Spanish, but you would expect that hotels would have at least someone. After I left I went to a far superior hotel up the road with nice room, beautiful breakfast with a view, pool friendly staff, spoke English at the check in desk, wifi everywhere. This hotel was slightly less than what I paid here. There were numerous other issues from construction in the foyer to hair in the bed sheets. Seriously do not stay here.

We stayed here for New Years Eve as and it cost around $200 which is a shocking amount of money for such s disgusting hotel.To get to the entrance of the hotel you have to navigate through a pile slurry caused by rain water that has no where to drain off and has trash floating in it. The staff were ok. The room was terrible. Mould had been painted over on the walls but you could still see it. The 2 single beds were ancient and encredibly uncomfortable. The bathroom was awful - really tatty and tiny with a leaking toilet. A very grim experience. I would give it 1 star but am unable to change it

We stayed here for New Years Eve as and it cost around $200 which is a shocking amount of money for such s disgusting hotel.To get to the entrance of the hotel you have to navigate through a pile slurry caused by rain water that has no where to drain off and has trash floating in it. The staff were ok. The room was terrible. Mould had been painted over on the walls but you could still see it. The 2 single beds were ancient and encredibly uncomfortable. The bathroom was awful - really tatty and tiny with a leaking toilet. A very grim experience. I would give it 1 star but am unable to change it

My room was small and always smelled slightly like toilet water. The wi-fi is only available in the common areas, so dont expect to use your device in your room. The location can not be beat, however!

My room was small and always smelled slightly like toilet water. The wi-fi is only available in the common areas, so don't expect to use your device in your room. The location can not be beat, however!