The experience was excellent! Estefania and Grace were always available to guide us answering all our questions and connecting us with people that would help us with all our needs. They made us feel like family. Thank you very much, God bless you and your family.

The hotel info says the have onsite office 9-6 When we arrived at 1 pm no one was ther We called their info line n was told someone would be there at 2 He showed n moved us to different building Breakfast was at a cafe across the street which was a bread n coffee When we were to check out again no one at office We saw the housekeeper who called them n they said they'd be there in 10 minutes We had to pay for the hotel and waited 40 mins We told housekeeper for them to call us for payment It has been 2 days no call We contacted Expedia so we cud pay and Expedia cud not get ahold of them Strange

The hotel info says the have onsite office 9-6When we arrived at 1 pm no one was therWe called their info line n was told someone would be there at 2He showed n moved us to different buildingBreakfast was at a cafe across the street which was a bread n coffeeWhen we were to check out again no one at officeWe saw the housekeeper who called them n they said they'd be there in 10 minutesWe had to pay for the hotel and waited 40 minsWe told housekeeper for them to call us for paymentIt has been 2 days no callWe contacted Expedia so we cud pay and Expedia cud not get ahold of themStrange