I would give it 5 stars if they had a proper working toilet that doesn't leak alot of water.

Pool

Nice area

Staff were helpful and friendly. Breakfast was good and there were a few choices. Walkable to West Bay Beach, price was lower then being right on the beach.

Great location mins away from beach and activities

The architecture is beautiful. The staffis lovely; very friendly and as helpful as they could be. I didn't love my room. In a word, it was disappointing. The best ting about the room is that it was spacious. I was there for 5 nights and there was no place for me to unpack my bags. There was no place to sit in the room except on the bed. The tv was too small and all the way across the room. Our room looked out onto the courtyard, which was fine, but I had to keep the curtains drawn use or else everyone coming through the courtyard could see into our room. That meant no sunlight. The room need blinds. And there was no way to cover the window in the bathroom which made showering and using the facilities uncomfortable. Our first night there we had dingy, frayed towels. But the next day they were replaced with better ones. The headboards weren't connected to the beds, nor to the walls, so when the bed slid away from the wall, the headboard tipped forward. There should be real comforters on the beds. Pictures of the hotel also showed an active bar area near the pool. It was in fact not in service at all.

Poor water flow in the shower. No chair and table. No safety box. Bad tv. Uncomfortable bed Uncomfortable room ubication

If you are a bat lover, this hotel is for you. I understand they are an asset to our environment but they should not be living in the guest rooms.

Ir was a nice place to stay. To get the beach you need to walk like 3-4 min. Area is safe. Nice service.

It needs to be cleaned in a better way, but everything else was fine.

Liked how clean it was everything in the room works

I believe the property is in the process of being sold. So everything is up in the air and poor. No breakfast variety No drinking water in the room The sink and shower water is salty

Breakfast was ok. We asked for coffee and then juice, the guy said you could have either or, not both. That was a little disappointing

Close to beach and shopping, inexpensive rates

Dirty, smells horrible and terrible customer service 😡

The hotel was a short walk from the beach and restaurants. The staff were very friendly and accommodating. The rooms could have included a small fridge and perhaps a small table and a couple of chairs.

Front desk staff unengaged, was an effort for him to check us in and out. Rooms are old, beds very uncomfortable with only decorative pillowcases that don’t look to be washed. Bathrooms worn l, excessive hard water stains and buildup on all taps and faucets.

Dissapoinment propery, cable tv not working and old tv

beautiful place, staff is rude but the place is beautiful

everything was ok

Good

I actually didn't stay physically here. We actually have a home in Roatan and come and stay very often. Our air conditioner suddenly went out at the house. I immediately got travel sites and booked this hotel for the night. I didn't realize that the system switched the dates. This was in the evening and some places reception desks are not 24 hours. I found another place in the area and booked 2 nights. Hotels.com customer service was wonderful in contacting the hotel for me and trying to advocate. I actually ended up staying at their sister hotel for 2 days and tried to talk to the manager there. Regardless of what I, or hotels.com customer service said or tried to explain (I am a Gold member, I travel a LOT all over) they refused to budge!! It doesn't take a lot for basic kindness, concern, consideration: even some offer, anything. Sorry we can't refund but come and have a few drinks and dinner on us. A tour, something, anything.... a simple and rude no was all I got!! I didn't physically stay there but walked in the area and around the hotel on our visit to the area. Believe what you read in these comments!! I was in a rush and didn't do that. The run down conditions, the management refusing to return or take care of other customer service concerns is TRUE! It's not just this hotel but in Roatan in general. Their 3 star is an American 1.5 or 2. Consider that when booking.

First, the hotel is in a great location but I do not recommend this place. They advertise things we did not get. I went with my husband and my whole family. All of our rooms were mixed ups. When I did the reservation I reserved a room with a king bed for my husband and I, instead we got a doble bed room. All the outlets on our room did not worked. When my husband plugged in his phone it burned the charger and then nothing work. We did not have tv and we weren't able to use our laptops because the plugs did not work. We complain and wanted to talked to the manager but all they wanted to do is move us up to another room. A floor above us. We weren't able to use the pool because they were cleaning it, but we saw a some guys cleaning for like 15 minutes every day. We never use the pool. We had our reservation paid like a month in advance they should have the pool ready for their guess. There were other things I can't remember now but do not go to this place. Is not good. We weren't the only guests complaining other people were complaining as well. They just say that the manager will be there the next day but nothing.

Well i like the place the room was big .just need to be up date it ...need a little fridge maybe a round small table .and a little sofa plus those 80s tv need to go....beside that the place is great just need to update the rooms

Friendly, cordial service, even though no hot water, it was addressed right away and we were upgraded when not able to fix by next morning. Close to beach for water taxi and snorkeling, several eating 🍽 places, Covid testing, and good free breakfast. For nighttime, TV mostly Spanish with no clear pictures for English channels.

It was great

The staff were all wonderful helpful and pleasant to deal with. They all went out of their way to make sure my stay was Great.

Close to beach. A small grocery and medical center across the street. Offered 3 different breakfast choices. They only provided one bath towel per person and 1 hand towel for the room. Beach towels were available but were smaller than the bath towels.

It's really sad to write what I will write here, but that's the truth for my stay, together with my wife and daughter. It's very unfortunate as the location is terrific, walking distance to one of the most beautiful beaches in Roatan and the hotel room had a decent size. But that was it... The first impression was pretty bad as the guy who did our check in was not professional or nice at all. Then he took us to the wrong room, for which I had to complain and we were moved to a room with an additional bed on the 3rd floor (for my daughter). Word of caution here, there are no elevators in this hotel. After sleeping there for 1 night, we realized my bed had bed bugs, as my wife was bitten all over her legs. The linen and curtains were dirty (see pictures). The room itself was not properly clean and didn't have a safe, so, we decided to leave a "DO NOT DISTURB" sign during our entire stay. In the bathroom, it seems you have to guess how to have hot water as there are 3 faucets but they are not labeled... the bathroom sink was also full of stain. Many towels were dirty and one that I got had a hole on it (pic). The room doesn't have a small fridge. The hotel itself seems to be falling apart (see picture of the door towards the balcony). Last but not least, I found out the hotel is for sale (in the Real Estate Agency in front of it).

My room was not clean, the bed sheets long black hair al over and found a cockroach under my pillow

Unfortunately, we had a very bad experience at West Bay Colonial. We (as well as most of the rooms) did not have hot water. Our room also had extremely poor water pressure. There was no safe in the room (is this seriously not a standard when traveling?!) and the room did not have a fridge. When I explained that we had a medicine concern that needed to be refrigerated, nothing was done. We were there from Nov 1 to Nov 5 and never did get our hot water or pressure fixed, although we were promised SEVERAL times that it was fixed and maintenance confirmed it-which was 100% not true. The wifi was weak and mostly did not work. The beds were hard and rolled without being able to lock them in place. One of the pillows we were given was just chunks for fluff and open space-completely unacceptable. There was not a chair in the room to sit on. We had about 30 friends staying with us at this resort so we know other rooms did not have hot water either. One room was even so bad that they did not have hot water, the toilet would not flush, and the room actually flooded. It did not get fixed, so they had to switch rooms. The owner admitted he is selling the building, and it was obvious that they did not want to invest any other funds to fix things. We were supposed to continue our stay there from Nov 5-Nov 10, but we could not stand it and paid for another hotel. They denied our claim to cancel the 2nd portion of the stay. Very very disappointing. Would not stay again.

The breakfast option was not quite what I expected. It was limited and not delicious. The pool was not clean the 2nd day of my stay and there are no elevators. My room was on the 3rd floor and has to take 3 floor steps.