It was run down , lacked upkeep

Everthing was great except for one thing... the person the greeted us at the front desk. She was rude and wanted to chamge my room just because it wasnt ready...she ignored us the rest of the stay..but the room was great, close to everything downtown..

the property is very nice, and most people are wonderful, except during breakfast (hotel restaurant), they were several rude people , which we reported to the manager right away, We think some of those people they shouldn't be working in a place where been courteous and polite is part of their job

The ac was a little hard to keep cool but other than that no complaints

Exelete servicio todo el personal y la recepción muchas gracias

This hotel was probably nice in its early days. I stayed in a junior suite on the floor with the 600 room numbers. It was a bit dated. There were a few reviews about dirty carpets and floors and can confirm that is still the case. I didn’t see a vacuum on the house keepers cart so it makes sense. Bring shower slippers if you can just to be safe. Note that due to their being a venue here, they do host weddings and parties, so I could here the music loud and clear. If you’re a light sleeper, this will definitely keep you up. If you plan to leave anything charging in the room, note that outlets won’t work unless your room key is in the slot in the entry way of the room. I don’t think the hotel likes this as the cleaning lady would always pull it out, even when leaving the do it disturb sign on the door. Breakfast is included daily with the stay which was nice. If you’re just looking for a central/affordable place to sleep, you won’t have a problem. I’m just critical cause I used to clean hotel rooms.

From the moment I arrived I felt welcomed and safe. The rooms where very clean.. Staff was courteous and attentive. The Host at the restaurant was exceptional I forgot her name She is tall, light skin blondish hair and very outgoing so cheerful. I would like to see her in some nice red color nails it would make her shine even more that personality that she already shines. Breakfast was very tasty as well various choices to choose from.

Overall it was okay, but did not expect to find a roach by the bed stand as a unpaying guest.

I liked location, bed was comfortable and nice shower, restaurant, gym, and service was not very good,.. but for the price might be good for Some people..

I thought the problem was pretty nice I did not like that I did not have access to the beach it was roped off because of a rose in which I understand.. I would have liked more transportation going by so if I wanted to take a ride down to the center of town I could have without thinking me... And it would be nice to have remorse shops around within walking distance but understand is an upper coming area maybe in a couple of years.. Put over all the rooms clean everything was nice to people.... It was very nice to eat at the restaurant 8 there twice had a dinner by myself and Was very very good shuffle was excellent service staff was... Think the staff for me..

N/A

Falta mantenimiento

Propert was quite and peacful. Employees very friendly and helpful. Hotel clean and rooms were big

They did not clean very well the carpet was dirty

Cleanliness and location. Too bad they do not allow taxis to be at the property, so it is a bit hard to find one. You have to go out. I asked the taxi drivers on the street why they did not park in front of the hotel, and several of them told me that the "staff" demand $50 pesos per person they pick up.

Clean, convenient and quiet place

Stayed here for a week for my wedding. All our family stayed and everything was exceptional. Only complaint is for the reception desk. The only female they have attending always seemed moody and annoyed. As for every other staff member exceptional service, thank you!! Definitely would stay here again.

Restaurant staff was horrible . The worst i ever had . Hotel staff was great ! Really disappointed they only give you 2 free breakfast when you get a suite . I registered for two jr suites double beds and 8 people total only got 4 free breakfast even though the ad says free breakfast . Really bad service and overcharge me even i had a free breakfast .

Agradable

The electric plugs need to be change.

Very fancy looking.

I like everything, the service, parking, the room, the service cleaner, the restaurant and the price

It was an excellent stay with great service. Went out of there way to provide us with refreshments after midnight when restaurant was closed. Nice location on the city's main street. Restaurant's buffet and other dishes are delicious. Have stayed here before and will continue to do so in future trips.

NICE HOTEL,CLEAN, RESTAURANT HAS GOOD FOOD,PRICE IS VERY AFFORDABLE.

Excellent place to stay a lot of shopping around hotel staff very attentive of your needs cleanliness of hotel on point food on point and bar area very nice

Grear service

Customer service is excellent

Always a very nice stay...perfect serive..nice rooms..good restaurant!

A great place to stay.

Location

Helpful staff, very friendly, walking distance to the mercado