Our stay was very good. We loved the history of the residence and the ability to see a lot of the home that others who are not staying there do not get to see. Also being able to swim in the iconic pool was great! Being an older place there are issues such as doors that do not close well and damage to trim and paint and just general wear and tear around the place. If you are expecting modern luxury and cleanliness then this is not the place for you but if you love the history and significance of the residence and the uniqueness of it then you will love it. The breakfast was great and our server made it spectacular and took very good care of us. He made us feel very special and the food was delicious.

OK, FOOD COULD Have BEEN BETTER (PREPARED)! STAFF WAS NICE, ROOM WAS NICE, TY!

Absolutely stunning. Staff was amazing.

Staff was knowledgeable and very pleasant

Everything was like a dream come true! And Enzo who works at the restaurant made our stay extra special by his attentiveness, professionalism, personality and kindness

This hotel is a very beautiful and historic place. It is on the Ocean Ave. And very walkable. But the hotel is too noisy, You can’t have quite any time especially in the modelian room, this room is their restaurant!!!!! All the time you can the noise of plates, forks, and spoons. I think this hotel is very good for take photo and have launch or dinner. Their pool was dirty and it was in the restaurant, so you couldn't swim and take the sun. This hotel is just beautiful and not good for your stay. It's not valuable at all.

Overall everything especially the customer service

Excellent service by the staff. Each and every staff member did their best to accommodate us and MDW my stay here incredible. I basically never heard the word “no” from anyone. The only con (and I wouldn’t hold against the staff) is that Valet Parking will be your only option but even then, the ENTIRE valet, kitchen, guest service team went above and beyond for me. I will be a repeat customer.

The property is lovely and Gianni the restaurant is wonderful. For a property of this level and cost, the staff is weak. Certainly have not been trained in guest experience. The check in was awful, I was given NO information on the property, the amenities, the pool next door - pretty treated like I was a nuisance interrupting her afternoon.

Great place in the Art Deco area. The service is fabulous. It's a hot ticket. There's some noise as it's a full on restaurant but, it does quite down. The areas you can only access as a guest is a special bonus especially if you want lots of pictures. We stayed in Donatello's suite and it was fabulous. We look forward to returning.

This is a beautiful property. Only guests are allowed unless you have a lunch or dinner reservation. The whole staff treats the guests very well and makes you feel special. Food is very good, great breakfast options and dinner menu and dessert is excellent. I would definitely stay there again. There were a few issues with the charges for my stay, but the staff was quick to get them resolved.

Extremely loud due to restaurant inside the hotel and open to public until midnight and staff cleaning and continue to be extremely loud all night. No way can rest and sleep at night. No front desk answering the phone. Valet parking extremely rude. Front gate people constantly harassing and stopping and asking if we have reservations for restaurant and we had to constantly let them know we are staying at the Villa . Very rude staff overall. Very disappointed with the very high amount that we paid for whole 7 days stay

We could have been given a heads up that this was spring break and in the middle of a srreet fair. Had to walk 3 blocks from the valet. Spring break was dangerous and loud. Also the pool is in the restaurant.

We reserved the villa (Gianni's master suite) for 4 of us for 1 night in March, 2023. On the booking site it clearly said 1 king bed and 1 queen sofa bed. When we arrived there was only 1 bed. We had to request housekeeping to bring 2 roll away beds. The bedroom linens and pillows are old and ripped. The bedsheet had a large stain on it. The hostess that took us up to our suite upon arrival never bothered to tell us how to operate the thermostats (or even where they were hidden). The room safe would not work, so we had to call maintenance. The toilet plumbing had issues. It took a very long time for the toilet tank to refill with water. The hotel pool was very dirty (needed vacuumed) and the chaise lounges are old and ripped. The bar and restaurant, on the otherhand, were off the chart!! We ate 3 meals in the restaurant and the food and service was exceptional each time. Too bad the hotel management team is not as great as the restaurant management team! What a difference in management! Janina did comp us a bottle of wine at dinner and brought us a welcome drink to apologize for our troubles with the room (only 1 bed). I would definitely return to dine again at the restaurant but i have no interest in ever staying at the hotel again. It is overpriced and outdated.

Its like a dream.

The staff did not know that you were actually a guest staying in the mansion. They need to have have wristbands or some way of knowing.

The property is quite attractive and shows a lot of the design touches that were made by the owner, Gianni Versace. And it appears that care was taken to not make any changes to the property unless absolutely required. The down side of that is that the property for the most part is subject to the whims of the weather. The internal courtyard is open to front as the door appears to have always been open, has a canvas tarp covering to protect from direct rainfall but does nothing for heating or cooling and the door to the pool area was generally open providing another entry point for drafts. When it is cold outside 40's-50's; it is the same inside the Villa. Our suite was nothing special to brag about; I have had much nicer rooms in other properties. As the Villa has a larger quantity of stone finishes the noise form below carries upward and is mostly stopped by the thick door of the suite. The HVAC was not operable. The room thermostat read 63 degrees when we arrived and remained there except for a brief flirtation with 64 degrees. Maintenance could not correct the issue so the solution was to provide us with additional blankets. For a stay which left my wallet significantly lighter I absolutely wish I had traveled elsewhere.

Property needs to get more newer I think but staff is amazing

One of the best hotels I have ever stayed in.

The property and the rooms were beautiful. Even though swim times were in place until 4pm, who wants to be in a bathing suit, swimming in a pool, in front of fully dressed public guests who are eating???!!! That's absurd! Our only other option was to swim in the pool after midnight when the dining closed. Then we had a piece of broken glass, almost dime size, IN the pool that got stuck in a foot! I still have the broken glass! We were neglected at dinner for almost 30 minutes, watched the table next to us come in at least 15 minutes after us...get service and food before us...then we only got one refill of water after our glasses remained empty while we were eating. No one even offered to help us with our luggage checking out. Who could POSSIBLY sleep before 1am when the kitchen and dining area is SO loud??!!! It closes at 12 but they don't care about the noise and the public guests are allowed to stay WAY past 12! Oh...and they left the stairwell next to the kitchen so wet there was standing water at the entrance all weekend long. Thankfully, we know how to walk carefully in our heels and did so without slipping on the wet tile floor! We had a tub in our room with jets that didn't work and hardly any hot water. It was not a good experience at all. I would recommend to visit, just to see the rooms, the pool, and the grounds, but I would NEVER recommend the stay there. It is NOT WORTH THE MONEY at all! I heard that it was much better before new management and Covid.

The history of establishment . The location and class

Absolutely amazing, highly recommend the experience. Would go back to Miami just to stay here again. Food is amazing, rooms are incredible and the staff is amazing!

This is really a restaurant with rooms. If you’re expecting hotel service you’ll not get it here. The rooms are very cool 1990’s time capsules. They’re not updated and never should be. The roof patio is only open to guests and looks like a hurricane hit. No cushions on the furniture etc. Really a shame since it could be a nice retreat for hotel guests, but again, this really isn’t a hotel. The worst part has been I left a 600.00 dollar pair of prescription glasses. Of course they found them, but didn’t bother to call me. Finally I figured out where they’re were, called them and they have them. They told me to schedule a pick up. Easier said than done. Fedex and ups are a nightmare to deal with this. Fedex finally showed up, but had no shipping form so they left. If tried calling and emailing. Half the time they don’t answer and when they do you get the host for the restaurant. I asked for the hotel manager to call me, she hasn’t. I begged them to ship my glasses and I’d pay for it. I even emailed them with my fedex account number, but they never responded. The rooms are very expensive, but again if you’re expecting a hotel. This isn’t one. I’ve stayed there three times. Very disappointing.

I love the room and whole house .. very historical

Everything

Thé staff at the mansion was AMAZING!! So so helpful, willing to go the extra mile. I can’t wait to come back next year. Best bday ever!!!

Some furnishings were worn. The toilet was noisy, the sink didnt drain

Rooms: simply gorgeous. Ciara at the front desk : TOP! Adorable and very helpful, a true professional! General atmosphere of the hotel: bad: I have been coming here for years and it used to be a quiet and confidential place, now the doors are open from morning to evening and everyone can come in WITHOUT ANY DRESS CODE, on the program: tourists in shorts and sandals and young women who look like they've just stepped off a pole dance bar. (I have nothing against dancers but an elegant outfit in a place like this seems to me to be essential.) The terrace used to be very quiet, now huge fans have been installed, it was even hard to hear each other speak. The music is so loud that I can hear it from my room. to conclude: mythical and incredible place but badly exploited.

This is the single worst hotel experience of my lifetime. Property has a history of hosting weddings and other events with blaring music to 4am and not informing guests prior to their stay of these events. Staff do not answer the phone when called and there is simply an absence of management. Stay far away. I will be disputing the charge for our one night.

Came here for our honeymoon because we wanted to spoil ourselves for a night or two. Glad we didn’t stay 2 nights because it absolutely was not worth it. Came to the “private” areas to include the observation area and rooftop. Drink glasses everywhere, no cushion on chairs, no tabletop on tables, and broken glass. Can’t forget to mention, when we went to the pool, it took over an hour to get service (with wrong order, by the way) where there’s many wait staff serving non-registered guests and being told that this was our house and we can “do what we want”, to top it off, the pool was not only dirty but I stepped on a fork, bottle cap, and cleaned up several straws, napkins, and other debris. Understanding that we weren’t the most important people that they had, we retreated to our $1500 / night room only to find electrical outlets not working, electronics not working properly (had to be right next to the tv to change channel w remote). The bed was great but not good enough to get any sleep, woken up at 2am-9am w power washing and delivery trucks. Talked to the manager and she apologized saying that it was a scheduled monthly maintenance and nobody has ever complained about it before. Was offered to get a late checkout as we were already leaving (bags in hand). Resolution was to call back when we returned on another trip and she would make sure, we had a great experience at a discount! And this was after several attempts to contact a her. Not worth the cost for no sleep💔

I love this hotel so much will come back for sure . Amazing price and the food are so reasonable. People are so nice and helpful. 6 star service . I’m Versace fans love it ! Highly recommend to all my friends to stay this place !

This place is simply gorgeous but also feels very cozy and at home. Stuff is friendly and welcoming, Gianni for sure put his heart in this mansion when he built it.