Overall an average experience. Room was clean and the King bed was comfy. During check-in, we asked if there were any down/feather pillows in the room, because of our family allergies/ asthma. We were told there were none. We checked for ourselves and two of the four pillows in the room were in fact down/feather. These were replaced. We shouldn't have been lied to and should have been able to trust what we were told by the only representative of the business during check in. Nor should we have to dig through multiple layers of bedding ourselves to figure this out. The room was advertised as having a pull-out couch, which we planned for our two early grade school children to sleep on, assuming a normal pull out couch contains the equivalent of a full size mattress. This couch only pulled out into a twin. The kids made-do, but this mattress size is off the norm and should be described accurately in the room description. Breakfast was good with many fresh options, although they ran out of the kids' cereal Sunday morning. The AC/Heat worked well. The shower worked well with plenty of hot water. Kitchenette and fridge were serviceable with clean kitchenware. Hotel tries to enforce poor hygiene by not replacing used (shower) towels daily. New towels were delivered only if called down for.

Excellent rooms for large families. The breakfast area was very clean.

Really great place to stay. Super cozy and staff was amazing. Would definitely come and stay again.

AC wouldn’t bring the temperature below 74 but ran the entire time. The thermostat was close to where the unit was so it was cooler at the thermostat. The living room and master bedroom were hot! The master bedroom was around 80 degrees. The beds were wore out and had zero support. The WiFi was terrible, the tv channels didn’t work, the guide in the tv didn’t list any of the shows. The tv had an option to stream but wouldn’t even go to the screen to stream. The people walking around in the floor above us you could hear like they were giants.

They did good with the check in process, the suite was up to expectations. The mattress on the pull out sofa was poor quality and even my 6 year old found it difficult to sleep on it. The breakfast was well managed on the weekend. However weekdays while I was there appeared mismanaged, ran out of bowls , hash browns were as soggy as they can get etc. I am sure with a little attention they can do great as they did over weekend. Rest of staff was very courteous and pleasant.

Last day was fine with a short business trip for one day both gentlemen manager and the front desk manager are both great. I definitely would consider coming back if I have to stay in Austin again.

It was everything we needed it to be. The kitchenette was an awesome bonus.

Great service. Everyone was attentive. Good value.