TV and wifi didn’t work properly. No hot water when we arrived.

Not what I expected - dirty carpets, old facilities, dated spa...it is not 5 star

Our request for two single beds had been ignored. At breakfast we were ignored for about 15 mins.

Instagram Hotel - this hotel looks good on the surface but is nowhere near a 5 stars hotel. Attention to details caracterizes 5 star hotels (staff, rooms, etc), in The palacio Ubeda, hangers are branded ‘Mango’ (fast fashion brand): this is just an example. It does not prevent a good night sleep, but do not expect services of a 5 stars.

One night stop here on a 2 week driving tour of Andalucia. Excellent service from the minute we walked through the door. Bags taken to our room whilst checking in. Valet car parking too. Spacious room with free standing hot tub, separate rain shower wet room, and a fancy toilet that washes and blow dries you!! Went for a dip in the roof top pool and it was very cold (it is October after all) Paid for the use of the thermal spa and have to say highly recommended. Didn't eat in hotel, rather we went to the selection of tapas restaurants with street dining on road adjacent to the hotel. Had a lovely wander around the town in the vending, you can pretty much see all there is to see in an hour. All in all highly recommended.

One night stop here on a 2 week driving tour of Andalucia. Excellent service from the minute we walked through the door. Bags taken to our room whilst checking in. Valet car parking too. Spacious room with free standing hot tub, separate rain shower wet room, and a fancy toilet that washes and blow dries you!! Went for a dip in the roof top pool and it was very cold (it is October after all) Paid for the use of the thermal spa and have to say highly recommended. Didnt eat in hotel, rather we went to the selection of tapas restaurants with street dining on road adjacent to the hotel. Had a lovely wander around the town in the vending, you can pretty much see all there is to see in an hour. All in all highly recommended.

Great hotel and location. Staff excellent. Lobby decor excellent. Room decor not quite thought through. Room facilities excellent

Fabulous room. Just short of a comfortable sofa or seat, plenty room for one to be put in. Also a long mirror maybe inside wardrobe. Food in gastrobar great, not worth eating anywhere else in town. Staff in bar couldnt be better especially Raphael. Recommend to anyone for a break in Ubeda.

Fabulous room. Just short of a comfortable sofa or seat, plenty room for one to be put in. Also a long mirror maybe inside wardrobe. Food in gastrobar great, not worth eating anywhere else in town. Staff in bar couldn't be better especially Raphael. Recommend to anyone for a break in Ubeda.

We booked a junior suite. It had poor views of an old tower with boarded up windows and thick bird droppings on the windowsill.The room was built round a tower, with floor to ceiling windows covered by thin curtains. The other small window overlooked the street.The TV was an afterthought with cables running from it across the wall to the sockets.The coffee making facilities were placed right underneath the TV which jutted so you could crack your head on the TV corner.The room had a separate shower room & toilet but the bath and the basins were in the suite next to the bed.I could understand the logic of this if you had a view from the bath.There was a sheaf of 6 photocopied tatty pieces of paper in a folder which comprised of the only information provided about the hotel and surrounding areas.Unlike the description there was no city view and there were no extras in the empty minibar only water.Although there was a swimming pool onsite it was very difficult to find.We had booked half board and were looking forward to eating in the 5 star restaurant.But the restaurant was closed and the staff were very coy about when its going to re-open. Our meal was served in a tiny room off the bar set up with 4 tables. Another couple sat next to us but it was quite intimidating as they were close enough to hear every word of conversation. Beakfast in the morning was good although it's an extra 18 euros if you wanted cooked food. All in all not a pleasant experience. Just an expensive one!

We booked a junior suite. It had poor views of an old tower with boarded up windows and thick bird droppings on the windowsill.The room was built round a tower, with floor to ceiling windows covered by thin curtains. The other small window overlooked the street.The TV was an afterthought with cables running from it across the wall to the sockets.The coffee making facilities were placed right underneath the TV which jutted so you could crack your head on the TV corner.The room had a separate shower room & toilet but the bath and the basins were in the suite next to the bed.I could understand the logic of this if you had a view from the bath.There was a sheaf of 6 photocopied tatty pieces of paper in a folder which comprised of the only information provided about the hotel and surrounding areas.Unlike the description there was no city view and there were no extras in the empty minibar only water.Although there was a swimming pool onsite it was very difficult to find.We had booked half board and were looking forward to eating in the 5 star restaurant.But the restaurant was closed and the staff were very coy about when its going to re-open. Our meal was served in a tiny room off the bar set up with 4 tables. Another couple sat next to us but it was quite intimidating as they were close enough to hear every word of conversation.Beakfast in the morning was good although its an extra 18 euros if you wanted cooked food.All in all not a pleasant experience. Just an expensive one!

Úbeda is quite a calm and charming city protects Ted by UNESCO. The hotel works on a previous palace, they have done an amazing job to restore the place. Still few details could be added to make it perfect; I.e the swimming at the roof top is really nice but there isn’t a bar to grab a refreshing drink. The room was very spacious as we took a big one. Few decoration could still be addressed as the empty space looks a bit bizarre. The staffs were really nice and the personalized breakfast was really enjoyable. The location is very convenient to just jump out and discover the historical monuments and places. The views from the Mirador towards the olives fields are breathtaking! Please be aware that you are in Spain and no restaurant opens before 8:00PM! The toilets are equipped with the Japanese technology, quite an experience :-)

Great place. We loved our room and the staff was great. I really recommend this place. Great location too.

We spent a very enjoyable day in this town.