Our room was fresh, clean and comfortable. Loved the fluffy towels! Easy walking distance to old part of town and dining areas. Friendly, helpful and welcoming staff.

We stayed at this Hotel Lanex for two nights. It was a good location but… The sewerage from the toilet came up into our shower base. There where little flies buzzing around it- so disgusting. I told the receptionist and they seemed to know about this issue already so they moved us to a different room. The lock on the overnight access did not work one night so anyone could have walked in from the street straight into the hallways of the hotel. The wifi did not work on our last night or in the morning when we were checking out. I asked the receptionist for a reduction in price and they told me to email the manager. I emailed the manager who did not want to offer me a reduction / partial refund. Instead they said they would ‘make a gesture’ to me when I stayed with them next. I will not be staying there again

First time I've ever walked out of a hotel and found another place to stay. We booked the Lanex because it looked like a good value 3-star property in a good location, central to all the chateaux... and it would have been if it was liveable. Despite claims on Expedia about 3-star rating, the sign outside is 2-stars (I'd call it 1.5). The room was poorly maintained. Mould on the ceiling outside the ensuite. Bathroom fittings falling apart. Mouldy smell everywhere. Room was not as clean, bright or modern as depicted - had obviously not been renovated for a long time. The receptionist tried to be helpful. He agreed that room was unsatisfactory but the hotel was full, he apologised for the state of the room and helped us exit the hotel with our bags but he couldn't help with a refund because the stay was prepaid through Expedia.

Hotels.com messed up my reservation at the hotel. The young man at the desk worked very hard to get it sorted. He was eager to suggest somewhere to eat and gave excellent directions.

We actually stayed at Hotel Chantal as Hotel Lanex was not available. We enjoyed our stay and liked the location of both properties. Did not quite understand why we were moved, but it was fine for an overnight stay.

The property is just inside the historical area of Amboise, so a good location to see the area. The decor is tacky for being recently renovated, but you are only there for a few nights. The bed was hard as a rock and there is much noise transference between rooms (soundproofed rooms they are not). Some of our concern was the lack of free parking offered by the hotel as they advertised “free onsite parking”. To them this meant free street parking after 1830 hours or in a public parking lot a 5 minute walk away (the hotel parking lot is about the same distance and they insist on charging 10 euros / night). Also there was issue with inconsistency between staff answers to questions. Although one could claim it was the language barrier, that was definitely not the issue. Again an issue with their advertisement via Expedia which clearly states laundry is available. When we enquired we were directed to a laundromat about an 8 minute drive away. A few days later when we mentioned we were not happy about the inaccurate information in the Expedia ad we were told there is laundry at their other location down the street and the colleague just did not know that and in regard to the parking discrepancy we were told we needed to contact Expedia as it was an issue with them. One would think that the business would be the one to ensure information was accurate and not the client.

Good for short stay, as we were cycling the Loire Valley. The breakfast was a bit modest, compared to other places for same price.

inconvenient check-in and check-out times

btw 11:00 -15:00, reception was closed and we couldn't enter our room. It was not convenient.

We booked one hotel and got switched to another, the Labax, which was fine.

Simple, small and clean; Very good located: river, shops, old town, castle and Restaurants very close walking distance; You can choose between sweet breakfast at Lanex or buffett at partnerhotel (2 min. walk); buffet was super; hotel and breakfast pricing reasonable.

Even the room being too small without place to put our luggage, the staff was incredible nice, the breakfast worth each cent and is pretty well localized.

Very small room and bathroom. Daily cleaning of room. Very convenient location that is walkable to the 2 famous chateaus. and free parking at night.