The hotel is in a great location to explore Eisenach and there is a lot to see. The service is great and the restaurant is one of the best that I have ever had the pleasure to eat in. The only critic I would have is that the room we stayed (115) in was a bit old. The minibar cupboard was screwed shut and the shower was very small. However everything was clean and functional and there was plug sockets next to the bed and wifi was free and fast enough for video calls. Breakfast was typical for a German hotel of this class. It included a selection of cheeses, meats , rolls , cereals etc. Bacon and scrambled eggs also available.

An established hotel centrally located in this small city. My single room was small but comfortable and very reasonable. My only quibble would be that the shower was cramped, but that wasn’t a problem in my fellow travelers’ double room. The restaurant is closed on Saturdays and Sundays, but there are plenty of good places a short walk away.

I have stayed here before, but was give this time a very Cold room on the 4th floor. no heating (minus 9c outside).

I had chosen this wonderful old-style hotel in the old town and was very disappointed to a get a room so close to the lift that I got woken up numerous times (until abour midnight) by the lift-engine humming at various frequencies and decibel.

I like what all they offered.

The receptionist could hardly speak English although she was quite pleasant. Check in was easy. Although we asked for adjoining rooms, we were given 2 rooms quite far apart but on the same floor. This hotel was not as close to the station as it looks on the map but still walkable. It is right near to the town centre and we were able to walk back to it quite easily from Wartburg castle ( I would not recommend walking up as the route is very steep). Their advice on bus numbers was slightly inaccurate as they gave out a schedule to Wartburg as bus#9 but the actual bus is #8. As we were short on time and not sure if #8 was the right bus, we ended up with a taxi. We walked back to the hotel to ask them to call us a taxi but were told to walk to the bus station and hail one. This set us back on our tightly planned travel shedule and we ended up missing the train we intended out of Eisenach. Storing our luggage was also strange. We were led to an unused dining room and told to just leave it there. No security. We just came back and took the luggage without any checks.

Do some research on the location (Google street view) or finding the hotel car park will be difficult. Get there early for the easiest parking. The location is great for the town centre with the Bach museum not far away. The Wartburg castle is absolutely amazing and is straight up Wartburgalle on which the hotel is situated. Do not attempt to walk up; the narrow, winding road is very busy with visitor traffic and the car parking up there is good. The hotel is very nice inside even though the rooms are on the small side. You will not spend much time in them since there is so much to experience in Eisenach. We were late booking a meal in the restaurant but their sister hotel a few minutes walk up Wartburgalle had a nice restaurant with lovely food. breakfast at the Kaiserhof was really nice with some exceptional pastries. English no problem.

Do some research on the location (Google street view) or finding the hotel car park will be difficult. Get there early for the easiest parking. The location is great for the town centre with the Bach museum not far away. The Wartburg castle is absolutely amazing and is straight up Wartburgalle on which the hotel is situated. Do not attempt to walk up; the narrow, winding road is very busy with visitor traffic and the car parking up there is good.The hotel is very nice inside even though the rooms are on the small side. You will not spend much time in them since there is so much to experience in Eisenach. We were late booking a meal in the restaurant but their sister hotel a few minutes walk up Wartburgalle had a nice restaurant with lovely food. breakfast at the Kaiserhof was really nice with some exceptional pastries. English no problem.

The hotel is located extremely conveniently to explore the town as well as the Wartburg castle.

If you get there early, you can leave your bags, walk left around the corner one block to the Karlsplatz. It heads the shopping district where there are familiar stores and eateries. You can catch the 3/10 up the mountain to Wartburg Castle.

Convenient hotel for station and town. Good breakfast. Comfortable rooms

Great location that was walking distance from the train station and to good restaurants. Our room was large, clean and comfortable and had a great view of Wartburg Castle.

It will be better to always keep front available.

A little bit noisy, neighborsroom snoring was clearly audible through the wall, otherwise a nice and clean hotel, easily accessible from the trainstation.

Terrible service. Stuff so unpleasant. Nice building converted into hotel but rooms are very outdated, bed,shower,amenities... 2* max.Breakfast and the stuff there is the best part of this very sad selection .The castle nearby is worth the agony

Terrible service. Stuff so unpleasant. Nice building converted into hotel but rooms are very outdated, bed,shower,amenities... 2* max. Breakfast and the stuff there is the best part of this very sad selection . The castle nearby is worth the agony

Location is on the corner just about entering old town center. It's fine, Stuff is horrible, dry, un helpful and not cordial ( both afternoon and next morning shifts ) Horrible experience with the WiFi. Not recommended to anyone who needs to work. The receptionist is also the barista and the beauty of the lobby evaporates with the quality of service. Room beds are top soft, curtains don't make the room dark, and the fan of the air-conditioning is noisy.. Beautiful city and the castle is a treat

The hotel is obviously undergoing refurbishment. I find it difficult to understand timing such an activity for mid summer. There was no inhouse dining room other than for breakfast. It was suggested that evening meals were tken at a sister hotel 10 minutes walk away. There was no room service (food) available. During our stay work was going on on our landing, I presume refurbishing bedrooms. Carpets on ground level areas were alsobeing lifted and replaced. Warnings of these activities prior to arrival should have been given. The Hotel as obviously had some standing in the town and sells itself as such, but at the time we were there it fell short. I understand that an overnight parking fee could be charged....even though the parking was an outside open carpark but I feel that for someone who was parking for 11 nights a reduction on daily rate could have been offered. At times the park was inadequate for the number of guests staying.

For a hot summer day without Air Conditioning is impossible. Cant keep the windows open because of the noise from traffic outside. The complimentary breakfast was excelent.

Our stay there was great. The room was fairly large and the breakfast had a good selection.Would stay there again.

Everything at the hotel was fine staff where friendly room was clean and the hotel was close to eveything we wanted to see.

Very nice classic hotel with friendly staff, good wifi. Very comfortable beds and quiet rooms, although quite small. Excellent location and decent breakfast.

Stayed one night. Staff was friendly and helpful.

this was my 5th visit to this hotel. the staff are always friendly and helpful. a nice breakfast is provided. the Hotel has a lot of character and is steeped in history. Will be returning again next year!

It's conveniently located between the station and the old town. The building is full of character, the bedroom was clean with free WiFi (they gave me two passwords, one each for my iPhone and iPad), and the inclusive breakfast was more than satisfactory. Apparently both restaurants downstairs are highly rated. I had a really nice dinner at Der Zwinger. If only they had English menu. Negative points: The bathroom was pretty basic with a shower only. The picture quality of the old bulky TV was terrible. The batteries of the remote controller were almost empty, though they were replaced while I was out after I complained to the receptionist. They charged me the tax which was supposed to be included in the rate ( I didn't argue as it was only a couple of Euros but I confirmed it later on Expedia). I wonder if I should have stayed at other hotels nearby: much luxurious looking Steigenberger whose rate was about the same as Kaiserhof or plain but definitely cheaper City closer to the station.

An older, but clean hotel with helpful, pleasing staff. Located just outside Main Gate to the city. Unfortunately it is located near the train/ bus station and on a main traffic route. Since a/c was not apparent, we had to keep windows open and the traffic noise continued late into the evening and restarted around 5:30 am. The 5 Euro breakfast buffet is a deal. Most historic sites are within walking distance.

The Kaiserhof has that sort of "run-down elegance" feel to it. The public areas looked as if they may have been "grand" in the early 20th century, but now they feel like a larger version of your grandmother's parlor. The staff was very helpful and the hotel's location is excellent - midway between the train station and the center of town, and steps away from the bus stop to the Wartburg. Our room was small, the bathroom was tiny and the shower even tinier, but all was clean and comfortable. The restaurant was pretty good and not too expensive. A pretty good bargain in a lovely little town.