Walking distance to shopping center and Bus station.

Room is outdated, check in took too long because I did the payment with Expedia and they didn’t have my reservation. Room so smelly , bathroom very bad smell ! I got a big headache from the smell. I had to pay a deposit for $1500 mxn

Agradable

It is a nice place to stay with good location

The bed and pillows are good, good location, excellent staff

The Hotel was amazing and all the amenities was excellent, the only one star was the guy in reception, was rude and unfriendly…!!

The staff was accommodating and courteous

Property was nice but surrounding areas not so much.

Our phone wasn’t working which means we had to physically go to reception desk for any needs. Other than that everything else was excellent. Especially the staff, everyone friendly and professional. Highly recommended.

Only the hot water was missing.. other then that everything was very good..

Excellent hotel and a fun place to be and the staff is like a second family or friends to me and makes me feel at home and will do just about anything to help and treat me like a friend

Good location and friendly staff. Blow dryer in room didn’t work, neither did the Wifi. Missed 3 days of work because of the spotty service. Kept getting told I was going to get new passwords for a private wifi connection and never got it.

I paid for 2 rooms upfront poolside and my rooms were not poolside and the shower flooded the bathroom and got my clothes wet for a special occasion. The beds and pillows were hard and the ironing board was broken. I had to write down my complaints because manager was not there. Also got charged for 2 more people because my revised reservation didn’t show 2 more people.

It is close to shops. Housekeeping was awesome, we'd call with requests and they were taken care of right away.

Nice place

Weather was amazing, staff was nice, kind and very helpful at all times. Hotel was clean and remodeled rooms.

Very good staff the poolside service is awesome I recommend the pizza

Hotel from the outside is very nice. Room is dusty, old, horrible carpet and bathroom is disgusting

Great hotel. I wouldn't really want to stay anywhere else.

Lovely hotel, amazing staff, tasty food and close proximity to most shopping. Would stay here again, but would recommend not using such hard mattresses on the 8th (#802) floor. There was also a flood of water sitting stagnant on the 8th floor everyday.

My 2 nigh stay was ok. The place was comfortable, the decorations were nice. It was a small quiet place and local to stay for a family wedding weekend. The staff was friendly. The pool was a bit dirty to get in. I was hoping to use the jacuzzi but it wasn't working at the time. The restaurant had great service. The only think was that my shower was draining so slow. I had to call the service man to come fix it.

Hotel is beautiful and close to the area where they sale leather items. The staff this time (I’ve stayed there 3 times already ) horrible. No greetings, rude, unhelpful. Will have to book a different place next time a visit Leon.

This is a decent and comfortable hotel to stay. Location is pretty central. Our room had a pretty modern look and was spacious and clean. Bed is comfortable. Service was good. Hotel personnel was wearing masks and room service/cleaning crew are wearing white plastic overalls and gloves. We had two minor issues: 1) The safe in our room did not lock. 2) Wifi works and download speeds are decent except there are some sort of port blocking (imap/pop3) that I was not able to download mail without first connecting to my company VPN (normally VPN connection is not required) or access on my phone when connected to cellular data (not wifi). If you are using a web based mail service this should not effect you. These two issues are minor. I am sure they would solve the safe issue if we really need it.

Great hotel very clean and good service.

Las instalaciones muy acogedoras

Una excelente opción en la ciudad de León, un hotel recién remodelado y conveniente. La relación precio-calidad es muy buena y la limpieza es inmejorable, además de una excelente atención del personal.

De los mejores lugares en Leon. Atencion en recepción de el personal de la noche 11-7 fue excepcional.

Increíble lugar, los cuartos muy amplios y agusto, la alberca está increíble y la ubicación es excelente

Muy conveniente lugar. Cerca de shopping y buenos restaurantes.

Very nice room but many things were loose, especially in the bathroom. This hotel is well located in a good area and, although few spoke English, I reminded myself I AM IN MEXICO and I should make every effort to speak Spanish. The did make efforts to secure my comfort. It was well worth the price. It is a beautiful property and has several pools and a small gym. The restaurant is pleasant but avoid the adjoining Starbucks which is inadequate

Everyone was very welcoming. All the staff was always so friendly and helpful.

Rooms are clean and very comfortable. Everyone is very friendly.