Need better beds

Second time coming here with the family, and won’t be the last.Resort staff were very professional and friendly. The kids had a ball young and old. Would definitely recommend!!!

First of all the main bathroom didn’t not work the entire stay. I called the front desk they sent someone to fix it but he stated that he didn’t have the part to fix it. I had a cracked window in one of the bedrooms, the kitchen chairs were broken, the ladder on the bunk bed at screws missing so it was loose, the refrigerator was leaking water and when I checked out they never apologized or offered me anything I called them and took pictures when I noticed the defects they never offered to change my cabin or nor did they offer me any compensation. I will never and I mean never come back to this place

Good family weekend get away! Just wish the hot tub would have been working. Been here a handful of times and each time it didn’t work. Also the WiFi didn’t work most of the time but we managed without it. Place has great amenities for the price. And the restaurant was very good. The water park bathrooms need some TLC. Overall though very pleased.

The food at Jack's place wasn't great. I would of like to know that it was a charge for the breakfast it was expensive. I am glad the IT guy fixed the TV. The water park was pretty rough. The room overall was comfortable and great. But that is it hotel part of the resort was the great part. The cafe had better food and the prices were affordable. I expected more from a resort but it did not meet my expectations.

Overall, the kids enjoyed this trip. Our family of 5 stayed in the Villas. The wifi was a disaster. It worked property about 25% of the time. With young kids, this can be extremely frustrating. They give hardly any toilet paper, bath towels and garbage bags. Be prepared to need more. Mostly, my biggest frustration was the customer service. And don't get me wrong- we had great interactions with many of the staff. However, we had a disappointing encounter on day 3 as we entered the pool. Upon checkin you're given wristbands. Literally nothing else was ever communicated to us about needed different wristbands each day of your stay. And quite frankly it was not an issue on day 2. We swam all day with the wrong wristbands and no one said a thing to us. So on day 3 as the kids are entering into the pool, we were told to turn around and report back to the lobby for new wristbands. I had no idea what they were talking about. We had been wearing the same wristbands for 3 days and this was the first we heard of any of this. So i told the girl the kids weren't going to turn around at this point to go back to the main lobby, I could get them for us all. Another lifeguard came to talk to me afterwards. She acknowledged the communication with front desk was not the greatest and that they were short staffed, which is apparently how we had slipped through for 3 days with the wrong bands.

Waterpark was freezing, most of the wateroark amenities were diwn, they akso closed tge entire wateroark rest of the weekend with no notice.

Noisy not enough amenities