Hotel is a bit outdated and unfortunately a bit noisy. Staff is friendly. Breakfast buffet is big and fresh.

Great location and staff.

The breakfast is incredible. There are so many options and great quality!! The view is second to none. The area is perfect for beach, walking to the Port etc. There are great places to eat in the hotel and very close . It was a wonderful vacation!

Very nice spot, and great stuff specially Eva and the young guy I think his name is Tomas ! Very helpful

It's a great location, highly recommend, quite and in the middle of live of this beautiful city Retimno. Great shopping, beautiful long beach with sand and warm water. Beach is just 1 min walk and it's really close, we went swimming in the early morning and late everything for sunset. Beds are good. Room is quite big and you find there everything to dry your swimwear. Only teakettle in the room was missing. Food in the hotel is ok, we had only breakfast, but around there are plenty of taverns, bars, coffeeshops, and supermarkets with fresh fruits and good prices. Next i stayed in Agia Pelagia, it's terrible. Rethymno is really great place for great holidays

The Reception team were polite and helpful with the new electronic check-in and contactless check out. The service staff in the restaurants were not helpful and didn’t know when the App worked for service. The first day we had to wait for cutlery. The second day the tables has been properly ser-up. The water for the bath was yellow and slow to drain away. The shower and sink water were fine. Whilst there was disinfectant stations throughout there were regularly small bags of rubbish near the elevator.

Property had a great view and staff very friendly. In a great location to walk to restaurants. I recommend eating at a restaurant off the ocean front for lunch and dinner as it gives you a better flavor of Greek Cuisine. Breakfast was very good with a lot of options. It is dated and the walls were not sound proof so we could hear the people in the next room. Thankfully, folks around us were not loud and went to bed early.

Great location and amenities. Regrettably they have no parking lot so if you drive a car there, expect logistic challenges in finding a place to park overnight. The service is quite good - not 5 star, but friendly overall.

Great location and so many restaurants and shops close by which makes it convenient. The staff is friendly and helpful and very accommodating. I was not impressed with the spa and the location (right by the fitness center inside the hotel) made my massage not enjoyable since I can hear the noise from the treadmill and people talking right outside. The pools are great and there are three of them, too bad they close early, around 6pm so after a long day of activities or excursions you won’t be able to enjoy the pool. The hotel is great and has several on site locations to eat and drink. The breakfast was not too impressive and we only ate it once during our 5 day stay since the options were limited. But Rethymno is amazing and we had a great time. This place is about 1-1.10 hours from the port or airport.

Great location and nice beach area. We were able to walk everywhere in the city.

Beautiful facilities..great staff, we were offered the Penthouse Suite which was greatfully accepted.. beautiful Room... thankyou

Fantastic staff and service plus they upgraded us for free. Lovely comfortable beds and pillows. Beach across the road with free chairs and umbrellas and towels. Breakfast was great with lots of choices. Highly recommend!

Hotel was very equipped, staff were friendly and very helpful looking my Mum in a wheel chair. Food was a plenty with lots of variety. Pools are clean and area is kept tidy. The spa is relaxing. Try the Cretan massage.

After an 11 day bus tour of Italy, our group of 6 senior family members decided to unwind on Crete at the Aquila Porto Rethymno. It exceeded all of our expectations and our visit to this Greek paradise became one of the highlights of our vacation in Europe. There was fine dining and nightly entertainment in the hotel with a beautiful beach across the street. Shopping and a large variety of restaurants were in walking distance as well as tours of the ancient town of Rethymno.

I stayed in this hotel for one night in May 2017, single room, bed and breakfast. The size of the room is large for what is labeled as a single, and very comfortable, as is the bathroom. Very good toiletries are provided – Shampoo, conditioner, shower gel and body lotion. The service at the hotel was impeccable, my compliments to the reception staff, restaurant staff, housekeeping and management !!. One can select a different pillow from the standard provided, which I found to be excellent. Breakfast was very varied and tasty, coffee was not good (too weak) , but I was provided with nescafe when I requested it, so this was not an issue. The only issue I had during my stay, which would perhaps cause me to book a different hotel next time, is the rather large gap between the screen separating the balcony of the room and that of the adjacent room and the wall, in effect enabling free access between the rooms. This really disturbed me, in particular as a woman travelling alone, as I had to have the curtains closed whenever I was in the room, and also could not sleep with the balcony door open for air and had to sleep with the air conditioning on which I usually try to avoid. I’m not sure what the reason was for building the screens this way (they are not interconnecting rooms), and I imagine it must incur additional air conditioning costs for the hotel too if there are others not leaving their balcony door open due to this reason.

A comfortable stay across from the beach and a 15 minute walk to the old town. Not sure I would class it as a 5 star hotel, it needs some updating/modernising and maintenance. Quite a busy and large hotel. Staff friendly and pleasant.

The hotel was good along with the staff but it was very disappointing to have all the smokers whenever you were outside. We could not have breakfast out doors because there would be someone smoking next to you. We had to keep our balcony door closed because of smoke drifting from other balconies, particularly below and to our side. We had to go out of hotel to get away from it. There should be a smokers wing so that those who don't can have a more enjoyable stay.

Having stayed in hotels across the world, including USA, Far East and Europe, I have never met a more dedicated, helpful and caring group of people that were working at the hotel. I was a pleasure to stay here, and we left remembering people as well as the place. A 5 star service all round. A wonderful resort, and a beautiful island to explore. a delightful holiday.

Staff were all very friendly and professional - they made every effort to ensure we enjoyed our stay. The hotel was right on the beach and in a great location to explore the old town of Rethimnon. Also Fantastic for families!