Was here for daughters hen do.. great hotel

Malmaison is always a bit of a gamble. On the one hand I like the dark decor and cosy feel to their hotels. On the other, I find some of the features a little bizarre. On this occasion, it wasn’t the best of experiences. The worst aspect was my bedroom: an interconnecting door and my neighbours up until >3am talking and cracking open cans. The bizarre aspect was that in such a huge room, that interconnecting door (with zero soundproofing) was right near the head-end of my bed. I was half-tempted to sleep in the living room area. In addition I was frustrated with switches that didn’t seem to do anything, other switches that you couldn’t reach from the bed, lights that were either all off or all on (can hotels please use dimmers and lights that can be independently switched on or off), outside balcony lights I couldn’t turn off, gaps in the curtains, huge double shower area but no door (I personally don’t like open shower areas…reminds me of school showers!) and bed sheets that didn’t fit properly and had (small) holes in. All in all, frustrating and disturbed stay. I wouldn’t rule out another stay here, but I wouldn’t stay in the Balmoral room again, and would definitely not have a room with an interconnecting door.

Really nice reception and bar stuff!

Great hotel with friendly staff and food amazing.

Lovely hotel which has the comfiest beds and duvet/pillows best night sleep .. breakfast was 10/10

Fabulous, great upgrade 👍

Our stay overall was great. The only reason we never gave it 5 was that we were in a newly refurbished room and it appeared there were some teething issues due to this but nothing too serious. Firstly the fridge wasn’t working yet. We’re told about this upon check in and told we had to call for an ice bucket which we got promptly. Again was fine but would have been nice to have a working fridge. Secondly I think most of the refurbishment had taken place in the bathroom as there were visible signs or work having been done due to some marks on the floor which stopped us giving a 5 for cleanliness. Also, the baths hot water never got too hot, wasn’t cold but Luke warm at best. Strange as the shower and tap water got hot fine. Thirdly, due to the refurbishment, the tv wasn’t set up/ working when we first got into room. However did manage to fix this after a few minutes by working on the cabling. All in all, very small minor issues which in all honesty didn’t really affect our stay. Would definitely stay again and likely will be back. All staff members we encountered were great, particularly the bar staff at the bar. Were quickly and and continually checking in for more drinks etc. Breakfast each morning was also great. Good variety of choices and cooked breakfast was freshly made and tasty! Will be back to stay again.

Room lovely, staff very friendly, room on the lower ground floor , room 14, and for some reason it was very noisy, looked onto back car park and a skip, during the night heard lots of noise and vibrating, in the morning I heard the workman, if I was booking again I would ask for another room.