The person next door was loud and should of been kicked out..the staff did nothing..don’t think I will stay there again

The walls are rotting and unpainted, things were basically functional but overall poorly equipped. No chair. No towels

This is the second time that I’ve stayed at this travelLodge in SFO and my first time I had a horrible experience and history definitely repeated itself when I initially booked I didn’t realize this was the same hotel until I arrived. Prior to coming to the airport I tried multiple times to contact the hotel shuttle and I was unsuccessful. I then called front desk and the representative I spoke to was very rude he advised that the shuttle came to SFO every 50 minutes that would’ve put the pick up time at 12:50 I sit there with other visitors waiting for the shuttle to pick us up. It did not arrive until after 1:15. Upon arriving to the property, me and multiple other guests were told we could not check in until 3 o’clock. It was a little bit after 1:30 so a bunch of us was just sitting in the lobby outside by the pool area just waiting around until it was time to check in. Once 3 o’clock came I checked in and I was given room 616 upon entering the room I was greeted with the overwhelming smell of urine. It was horrible. I advised Housekeeping and she moved me to the room next-door, that room smelled of marijuana. they do not give you blankets They only use sheets on the bed, so it was extremely cold. along with that the hotel info online said that it had a business center it did not when I asked the front desk where I can go. They were no help whatsoever they acted as if we were a burden to them. I regret spending money at this hotel, and I definitely will never do it again

Let me start with the positive. The hotel was cheap and affordable. The bedding was clean but not the pillows. Under the pillow cases the pillows were nasty and yellow. The bad. The rooms were probably the worst I have stayed in, let alone seen. There was mold everywhere. Looks like there was a flood all the furniture was wrecked up about a foot high. The sink was leaking onto the carpet. The bathroom lino was chopped up I mean, there were holes in it right to the cement. All furniture was broken and the water swelled. The bathtub was seriously wrecked. The bottom was painted but when you took a shower it flopped up reveling rusty bottom. The whole bathroom was painted to try to hide the serious issues. The black mold was bad. There was no mini fridge no microwave I didn't even bother to try the sketchy TV so I can't coment on that. Overall it was pretty terrible stay. It was cheap though.

Our stay here was only to avoid the alternative, which was spending the night on the cold airport floor during an overnight layover. I booked because it was close to the airport, for our 6AM flight. The price was on point for a less than 10 hour stay. I also booked for the free airport shuttles, but found out later the shuttle runs only during limited hours, so we still had to use ride shares. The room was okay, basic, but it served its purpose. Only bad thing was the door wouldn't close after we entered our room. Something had failed with the hinge. So we lost about an hour of rest waiting on maintenance. They didn't offer a different room, as we'd hoped they would when we reported the issue.

I knew that since the price was low this would not be a luxury hotel, however I did not expect the long wait time to check in, the distance from parking to my room, the lack of an elevator, and most significantly the condition of the room. This room should have been renovated years ago, paint was cracked and peeling, the towel rack fell off the wall, the carpet was worn, really, it looked horrible.

Room was clean, service was friendly.

This is the worst hotel that I have ever stayed in. The room smelled like some one or some thing had recently die in there. I turned the AC on and open the door to try to air it out for about 15 minutes. Then I went to get something to eat hoping it will smell better when I got back. The smell as just as bad. I then asked the front desk clerk to change a room and he is not helpful at all and stated I should have come sooner to request since it has been an hour. I explained to him what I have done hoping to make it better, He still refused and stated will send housekeeping to spray the room. While waiting for the housekeeping to come, I asked another hotel guess near by to smell the room and he agreed that it was terrible and no one should stay there. Then I asked if he will accompany me to the front desk to back me up on the smell and he agreed. Front desk still refused to change the room and asked whether the housekeeping staff has being there. They have not arrived yet and he cruelly ask me to go back to wait. When I got back to the room, the housekeeper was already there and agreed that the room stinks badly. He also noticed the shower floor had not even been cleaned. It was black and probably source the smell. He said he will call the front desk to get me a new room. The front desk desk clerk finally very grudgingly gave me a new room. I will never stay here again or any other Travelodge if this is how they treat their guests.