Ideal location, beautiful views of the river and pen y gent. The apartments you couldn't fault, lovely old building with lovely modern decor. Beds comfortable. Never cooked in apartments so can't comment on appliances and utensils. No staff on site so can't comment on staff but apartments were clean when we arrived and couldn't fault them. Would definately return.

Thought quite a high deposit of £250 per apartment. I had booked 2 as a family getaway on one booking so £500 deposit a bit extreme and felt in their pre arrival comminication they were looking for reasons to withhold all or part of deposit which made us very cautious in everything we did.

Location good. Main room was pleasant and comfortable with a great view.

Response from residential Estates could have been quicker when we pointed out there were no baking trays/casserole dishes for the oven. Don't think the inventory was checked before our stay. There was a carbon monoxide alarm - but it was in a drawer! This is dangerous (the kitchen has a gas hob). On our last day the heating didn't come on in the evening, although lights and oven were working. Then spotted that the smart meter display said there was no credit left. Pressed the button for 'emergency credit' and the heating came back on.

Great location but that's where the positives stop.

The place wasn't clean, we had an issue with the heating on the first night that turned out to be that the thermostat was located in another apartment! fixtures are very dated and kitchen/utensils was as basic as basic gets.

Location was perfect for the break; easy access to both Settle and Giggleswick; great dog walks too!!

Nothing

Not clean Shower was faulty- did not work properly Could only fill bath half full with hot water as the tank was empty. Needs updating- combi boiler Lack of heating within the property especially the room No staff all weekend- had code issues and pin given was incorrect, so was on the phone trying to sort it.

Location

Beds uncomfortable and need new mattresses.. No connection for smart TV so couldn't watch Netflix etc. Not very clean, kitchen cupboard handles greasy and sticky. No light in stairwell so had to climb stone steps carrying bags in pitch dark. Manager informed but nothing done during our 2 night stay. Welcome pack for a property that can sleep 6 consisted of 3 tea bags, 4 decaf and 4 ordinary sachets of coffee and 3 biscoff biscuits. Expensive for what it is.

location good lovely old historic building, layout of property good

Lights not working on stairwell, with 3 flights of stone steps and no natural light,very dark and dangerous, reported on arrival and nothing done to fix them when we left 3 days later, left us anxious the whole time tht someone would trip and kill themselves, including small children . Communication from agency poor in that it took a phone call to get specific address rather than just the building name. Penny pinching,only one toilet roll, no washing up liquid, no cafetiere to make coffee. Checkout is 10 am way too early for holiday accommodation with children and as check in is 4pm no excuse for it. heating on timer went off 10pm making room cold,

location and scenery

The stone staircase that had literally no lighting. you could actually hold your hand in front of your face and you couldn’t see it. Dangerous!