When we arrived at the property (middle of August, 100+ degree temps outside) we were less than enthusiastic that the AC was not working (88 degrees inside). My husband who is pretty handy began looking for solutions (having worked HVAC in grad school he was not completely clueless). I contacted the property manager who had to contact the property owner to find where breaker boxes were located. After an hour we were informed we would need to go outside by the unit’s condenser to located the breaker box the HVAC unit was fed from. My husband had to go do this in a rain storm; coming away with new leather shoes covered in mud. Although Hector (property manager) was polite and professional at first, he quickly became agitated with me over the phone; almost like the AC was our problem to deal with not his. I mentioned if the property had been checked prior to our arrival this would have been remedied prior to our arrival and possibly avoided. At that point the conversation escalated and we seriously considered finding alternative accommodations. It was over 24hours before we could get the property at a comfortable temperature. Our kids had allocated beds upstairs and were disappointed the bunk beds shown online have been separated. It’s a nice property but we will never rebook simply because of our experience with check-in and our experience with Hector.

Hector was a terrific host and was able to address anything we needed. Don’t hesitate to book one of his properties.

Great place!

The house was exactly like described great location clean and up to date . Very spacious plenty of room for everyone in the family. We will be booking this place again !

We had a great time, and really enjoyed our stay and loved the house! very clean! Hector is a great host and appreciate all his help.

This is our second time staying at this property. The cleanliness and organization of this house is amazing. There is a huge fenced in yard for your pet which our dog loves when we come to Northwest Arkansas. We won’t have to search for a place to stay! Very close to the lake And close to Prairie Creek, which is a great place for morning walks with the dog! We will be back

The property manager was very communicative and able to provide excellent and timely details about the property. The house was very clean and well kept. You can tell great care was taken to make the place look and feel homey. The only minor inconveniences we noted were that the code to enter is 9 digits which is very difficult to remember and it auto locks so we had to ensure we had our phones to recall the long code. There weren't quite enough towels for all of us so we did the laundry, which is provided onsite as is the soap. There were very few pans/pots so we had to get creative about cooking as it was limited. There was some dog hair on the comforter, however, I forgot to check if it was pet friendly so that was entirely on me. Lastly the eco mode of the thermostat was set very high so after coming in from the lake we were greeted by an 85 degree house and even warmer loft area that required some time to cool down. Overall the house was well located in a very pretty subdivision and the driveway easily accommodated the two vehicles we had with us. The neighborhood is beautiful and very hilly. The lake was a quick trip away and so much fun to be out on. The owners were excellent and the house, as I mentioned, was clean and layout nice to accommodate a group. They had fans in 2/3 bedrooms and the AC quickly cooled off the house. I would stay here again if in the area.

Very clean. Great yard for a pet. Great manager.