It was a very nice place with good service. It was very clean and everything worked and nothing was broken. All the air conditioners, showers, and drawers were clean and worked fine along with having a guide about how to operate certain appliances in the house.

We had a great time. The villa is quiet and spacious. It comfortably accommodated our party of four.The property is on the Bahía Príncipe resort. The villa is part of a separate gated community apart from the main hotel. All of the amenities, the pool, gym, BBQ grill are part of the community common area. You are able to use the other hotel facilities for a fee. The supermarket is about 15 minutes. We went to restaurants and enjoyed shopping in Playa Del Carmen which is about an hour away by car.

Our family had a great stay. We utilized the day passes at the resort on the other side of the highway and rode the trolley to get there. We rented a car and had a private parking space; we visited Tulum, Playa del Carmen, and ziplined over cenotes. There was a pool within the property that our young children loved. When there was an issue with the sink leaking it was immediately addressed. The only hiccup was the check in process. The issue seems like it was due to the personality of one security guard, as he continued to be unfriendly to the point of blatant rudeness every time we encountered him. He was the only guard who asked for our identification, and after we had our initial encounter with him at check in, he seemed angry every time we saw him. None of this was the fault of the host and she worked quickly to resolve the issue, for which we are grateful. We would absolutely book again with this host.

We spent two weeks at this townhouse and we really enjoyed it! We were 4 adults and a 2 year old and 6 month old and we had plenty of room. The kitchen was well equipped to cook for us all and we made use of the washer dryer because of the length of our stay. I do a lot of running and from door to toes in the water you are approximately 1km from the beach. It's about a 10-15min walk but there are also golf cart shuttles which you can get on that take you to the beach right out in front of the neighbourhood security gate. The bridge to cross over the highway isn't very wide but we didn't feel unsafe walking with our stroller. Once at the beach you can rent day beds with an umbrella from the Kay Beach Club. We paid 300 pesos for a single for the day. The food is decent but it's a bit pricey. It's free to just go to the beach. You can also park for free on the side of the road to go to the beach. The townhouse is in the neighbourhood called "Downtown" within the Tulum Country Club gated community. The unit is on the "garden" side so not right in front of the pool but it's a very short walk to the pool and the pool area is beautiful! There are umbrellas and day beds to relax and lounge. There is also a wading area great for babies! There is also a little jungle gym for the kids. The gym is disappointing, just a treadmill and an elliptical with a few dumbbells up to 4kg. Would definitely recommend a car for this unit!

Enjoy

This trip was magical. The house is gorgeous, super convenient and nicely appointed. The grounds are gorgeous! A beautiful pool right outside the house! Super relaxing! Some of the pictures shown however are of the neighboring hotels. We were upset to find out that none of those amenities are available unless you pay for a day pass. At $75 per adult and $40 per child, it makes it difficult for a family to experience. We could go Xcaret as a family for cheaper than a day at the hotels. The ad makes it sound like it is easy to get around. We were often waiting over thirty min for a golf cart either to the beach or back to the house. So plan accordingly. Definitely no walking around outside the complex, as there are hotel security gates about 2000 ft on either side and they don’t want you walking. If you stay here, rent a car. Any taxi will charge you $100 just to go round trip to Tulum or Puerto Aventuras, which are both only 15-20 min away. Family taxi is like $140. All in all the stay was awesome! We would come back for sure, but definitely rent a car!

Host was amazing, place was somewhat hard for us to find( might be because it was late at night and we were tired) but she called us immediately and helpes us out right away. Once in the community it was super secure and clean. Beach might not be close but dosnt matter they have trolleys that will take you anywhere in the community including there beach. Over all it was a relaxing and comfortable stay.

We loved staying here! Very clean and very modern with tons of amenities! Juany was quick to respond to any questions and so helpful. Will definitely rent again!