I booked thru this App for New Years Trip. I get the day off and I didn’t receive an email of how or what to do for check in. I text the hosts no answer. Until I called and she picked up to tell me that house was book already thru a different app. I sent that whole day calling Vrbo customer Support, they didn’t really help with anything beside refund & free stay at a hotel. We where out in the cold for the evening. Trying to find a place to stay that would fit 6 of us comfortably in a room . Plans where completely ruined. 1st time & Last with Vrbo.