No instructuons to work the appliances. Heated towel rail that didnt work. Not enough sheets and towels for our 3 week stay without having to pay extra. Spent time and money at laundromat as host took so so long answer our question. Very dirty greasy oven tray. Heating timer was locked and we didnt know when it was gong to come on or go off. Flat was cold at times. Had to lift cupboard door to close fridge properly.