Flat was clean and sunny

Dear Booking.com Customer Service, I am writing to express my disappointment with a recent booking experience I had through your platform. While the confirmation email from Booking.com clearly outlined the agreed-upon price, the situation became complicated upon arrival. After booking, the apartment owner sent me several messages requesting payment through a link outside of Booking.com furthermore, two days before arrival, I received a notification from the owner demanding a €500 deposit that was not mentioned in the Booking.com confirmation. This unexpected request created a stressful situation, especially as I had already fully paid for the stay. Fortunately, I had French friends who were able to intervene and negotiate directly with the owner. This situation could have been entirely avoided if all fees had been clearly stated upfront on Booking.com with no surpirses I kindly request that you investigate this matter with the property owner and ensure that future guests have a transparent and hassle-free experience. Thank you for your time and attention to this complaint.