The apartment was spacious and beautiful, and the photos shown on booking.com pages look quite like what the apartment looks like in reality. There was even more room than you would expect, when looking at the pictures.

There's no person as host, but Copenhagen Living, and it does not work. If you need help or assistance, you will not get it. We had to shorten our stay by one day and informed about this on the last refundable day. Due to delay in host response, and against their later promise, we did not get any refund but had to pay for the whole originally booked stay. Booking.com accepted the right to refund, but it has no impact. The host first said they need to take this into their "finance department" where "it could take months" to handle the topic. Finally they said refund is against their policy. Maybe because the request was late or wrong, due to their failure to respond to my original message in time. When arriving, the keylock was supposed to be marked, but it was not. Luckily, there were only 5 lock boxes to be tested, so no big issue. There are no instructions for guests in the apartment (quiet times, location of trash bins, check-out expectations). Coffee maker was broken and the maintenance team did not fix it during our whole stay, despite numerous messages & a phone call. There was no trash can in the whole apartment, nor did they bring one. There are no towel hooks - would help drying the towels to have at least one. There was someone's laundry in the washing machine. There was also lots of noise from the above apartment. Maybe a party one night, as the noise only stopped at 3 am. The host sent us check-out instructions after we should already have left the apartment. Guests are supposed to wash the dishes - but there is no washing-up liquid, so buy it. You should also take out the trash - find out where. You can for sure manage with all this, but when there are so many issues, all these small things pile up, and it does spoil the experience you expect to have on vacation - especially the feeling that you do not matter, as long as you just pay.

Great apartment, cozy and clean

Bathroom needs an additional cleaning

Lounge/dining area is nice. But not great lay out, we actually moved the sofa so we weren’t straining to watch the TV.

When we moved the sofa to position it better to see the TV there was rubbish under the sofa and needed hoovering. The bathroom is very dated and shower curtain doesn’t stop the bathroom floor getting wet and slippery. The bedrooms are ok. Not particularly a toddler friendly property as it is old and has heating pipes throughout. The noise from upstairs was a lot, but I suppose can be expected from a flat. When we booked we asked for a cot, we paid for early check in and would have expected the cot to be at the property ready but at 7:30pm we were on the phone desperately asking them to bring a cot so we could put our daughter in bed. The women on the phone kept telling us she would call when she had an update but she didn’t know if it would be that night or the following day! What am I suppose to do with my 1 year old for the night? We were then told they couldn’t get the cot to us so my partner had to drive to collect it. We didn’t get the cot until 8:30pm, our daughter is usually in bed asleep by 6:30pm. They didn’t seem to see a problem with this and with my partner having to drive to collect it, take it apart and then put it back together in our flat. We have received no apology for this just been fobbed off that someone will be in touch. Really disappointed with the customer service.

Perfect location and very spacious

No cutlery or toilet paper which was unexpected