We were not communicated with all day. I had to continue to reach out reach out until finally. I got a text message letting me know what the check in procedure was. We didn’t get into the area until midnight, but we weren’t concerned because we had the check in information. When we got to the door to unlock there was no key and apparently someone was already staying there. So we were sitting outside of this house at 12:30 AM calling knocking no answer no communication. Only to be told the next morning after we had to , find somewhere to sleep that they were sorry they double booked and didn’t realize. Yes you could give grace but we were communicated with and give him the information and yet we still don’t have a place to stay. We ended up spending and a lot more money than we were originally going to because we had to find three different places to stay During a holiday weekend. The host did not provide any real help except we did get a refund. However, we are still out of the money we had to use to get a hotel room because apparently you have to book through Vrbo to be refunded anything. It was a terrible experience and we were so exhausted and everyone we contacted just weren’t available .