– A Tale of Spa Surprises and Email Escapades: Eurostars Oasis Marbella: a hotel with more potential than polish. My 9-night stay was a mix of highs and lows. The staff, especially Javi and team in the restaurant, were the highlight, delivering standout service. However, the spa was a letdown - a tiny pool with dead flies and a steep €20 fee for 45 minutes. The 'gym' was more of a hazard zone with limited and shaky equipment. Room cleaning? Unpredictably late, and on my last day, a surprise shower outage added to the woes. Communication was another issue. My emails to the reception pre-arrival were a game of hit-and-miss. And a promised spa discount turned out to be a mirage A sweet gesture from my girlfriend turned sour when a pre-paid Champagne gift was wrongly charged to my room. Smoothly fixed at checkout, but it summed up the stay - a series of mishaps from a place that promised more. Eurostars Oasis Marbella, a hotel with the elements of a 4-star experience, but missing the mark on execution. Like a puzzle needing its final pieces, it's a place where the details make all the difference.

Nothing

Very nice new hotel in a good and central location. The rooms are of a good size and very comfortable with a big terrace and all the amenities you need. The service could be improved in the restaurants although the restaurant manager and the reception staff are very attentive and professional. It is a bit noisy as close to the main street We will surely be back on our next trip to Marbella.

Overall very good hotel!!