Nice and clean and fully setup (bedside lamps would help)

Didnt give me the physical address with the booking. I had to chase them to get that. Then the address navigation didnt work on Google maps or apple maps. (you need to fix that, each takes you to other locations in the town). Important since it is a hard to locate property at the back of many others. Then the key access was bad. Expected it to be electronic and unlock the doors . Was not obvious that it was just a key container, as it did not pop open when code inserted. Took a long time to find the property and a long time to get in once we found it. Additionally the staff on the phone (Twice) where more concerned with getting my booking ID number before they would talk to me and then chastising me for not reading one of the multipe emails they sent, than just looking up the propery or my name on the booking. No Common sense.