Location & service were good. They need to get new towels.

The hotel is nice. Unfortunately it's staff wasn't allgood. The first night we were welcomed by a rude employee. He confused our reservation, we had to move everything to another room, he didn't bother to help or even say he was sorry. Although the rest of the staff was kind, they didn't know how to speak english so it was really hard to communicate when all they know is portuguese. The breakfast was OK. The rooms were confortable. The hotel needed some work, it wasn't very clean in some areas.

When we arrived, our reservation could not be found because there was a problem with their system. The rooms we reserved were not available, so we had to settle for different ones. When we went to the restaurant, we were informed by the cook (there was no waiter available) in a most unfriendly way that there were only two dishes available. We were not even asked whether we wanted drinks. Breakfast was similarily disorganised, e.g. there was not even sugar.

The room was a little small and you have to walk through the restaurant to get there, but the staff, location, and price were great.

I always try to stay at this hotel and I always have a good welcome from Alessandro at the front desk. Alessandro is one of the reasons I book this hotel and the other reason is the location. In the pass I had not really big problems, but this time I had few. 1) My room keys did not work at all and since I was at the 3 floor I had to go down at the front desk every single time... and this all the time, more than one time. 2) Also the room AC was not working well. But, because of the staff and location, I will book this hotel again, but I sure hope they make some improvements. Thanks!

Location was ok, but room was not very clean, cover on bed had something on it ( looked like snot /booger!). Only one small soap available first night . Maid did not clean bathroom at all , towels were not changed, dirty towels were picked up off floor and hung back up. Trash not emptied in room . Windows left open by maid so mosquitoes came into room. Breakfast was ok , typical Brazilian fruit and pastry, nothing to get excited over, somewhat slow to put out some items. For example was there for 20 minutes and as we were leaving they put sliced bread out for toast and they opened for breakfast 30 minutes before we got there. At least the rate was low - otherwise stay somewhere else

Great hotel. The only complaint is about the breakfast, which wasn't so rich.

Most Taxi drivers don't know this place and it's a long ride. There is nothing close by, for me too remote. But nice jogging and biking lanes along the lake ...