There was only 1 service elevator in operation for the entire building. The wait to get on was obviously long. The attendant would only allow 6 ppl at a time. On the elevator, we got stuck. The attendant called for someone to reboot us several times. We finally got off when the doors opened and used the stairs. We were on floor 17!!! The room had dead crickets and food crumbs. Just not a good experience at all.