I booked this hotel specifically for location, two adjoining rooms, and jacuzzi/ pool. We arrived to be notified that renovation is taking place so pool area closed. They offered lifetime fitness pass, but the goal was for our family to stay inside where it was warm, play board games and go to pool. They offered us to cancel our reservation, but it was late and freezing outside. Them construction started Saturday morning which seemed right out our window and above us. Good thing they didn’t start until 8am. I’m glad they are renovating, but there was no mention on hotels.com of this NOR when I spoke with the hotels front desk twice before arriving. Just would have liked to know ahead of time so I had opportunity to make new reservations.

Beware! This hotel does not look like the pictures. It is currently under construction, which is not noted during booking, nor was anything mentioned during check in. I was put in an exterior room where most of the construction is happening. The crew began around 8am outside and were extremely loud, they then moved to the room above us and began beating on the ceiling, sawing and what sounded like a jack hammer. Unacceptable. At about 1am a fight in the room below went on for about 40 minutes. The elevator was beat to hell. The shower/tub was not cleaned. This is more like a neighborhood hotel than a place for out of towners on business or leisure.

I LOVE Troy Inn & Suites, first and foremost. This is my forth stay. However, the renovations are a problem. I had flight delays and didn't check in until 3am. I heard some type of clanging noise when I got to my room. Clearly no one was working at 3am and I assumed it was plumbing or something. The second night was quiet, but in the hallways I could feel cold air coming from outside due to the renovations. My room itself and staff was awesome as usual. The gym and breakfast was shut down due to renovations. They have gym passes for a place down the street but I just wasn't going out of my way to workout. Hopefully, the renovations will be done before my next trip. I thought the hotel was already nice but now it will be absolutely amazing! Can't wait!

Staff was great as was room, however lobby and elevator were rough. Breakfast room was cold as was some of the food

Staff was great as was room, however lobby and elevator were rough. Breakfast room was cold as was some of the food

Room was clèan, entire building under renovation but was manageable.

Room was clèan, entire building under renovation but was manageable.

Girls trip. Booked before the hotel changed to Troy Inn. Was shocked to be missing amenities i booked the hotel for. Let me tell you the Management (Maher) went out of his way to make up for it. He litterly made our trip a success. This hotel may be in transition to another but we really enjoyed our stay and we will be back. Thanks again