I would totally came back to the hotel for sure.

Beautiful in and out! Wonderful staff catering to our needs! Food and spa was amazing!! I would recommend and I would definitely come back!

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The Palms Hotel and Spa was a great place for me and my family to stay. The location by the beach was superb! Also the pool onsite was so much fun for all of us to enjoy!

Extremely nice hotel, clean and beautiful, pool, beach, facilities all top notch, had a wonderful experience, can't wait to go back

The hotel lies just north of the busy touristy part of South Beach, which is great. Enjoyed the lush gardens and room decor. Room was clean and spacious. One elevator was out of service, which made for a long wait with our suitcases. Check out was a big disappointment. Check your bill, they will charge you for valet even if you arrived without car. This ‘mistake’ feels like a scam. Lady at reception made apologies but didn’t feel like she meant it.

The property is beautiful and the staff are hospitable in every area. The only complaint I have is the room was advertised as a partial ocean view, which I paid extra for, but what I got was a view of the hotel rooftops and palm trees from a window in the room (no balcony). If you focus on the leaves of the palm trees you can barely see some blue behind them in the distance, which I assume was ocean and not sky, but it certainly could not be remotely considered as a partial ocean view. When I complained to the service desk, I was told that I got what I ordered: "a partial ocean view". I guess their definition of "view" and mine are quite different. I actually expected to see the ocean! They did not offer any refund on the upgrade but when I asked for it, they said they would ask the manager and get back to me in a few days. I have not heard anything back. So be forewarned, do not pay extra for "a partial ocean view" because it's false advertising and provides no benefit. Also, be prepared for very expensive food. We ordered a simple lunch with two cocktails and it was over $130.00.

The property is beautiful and the staff are hospitable in every area. The only complaint I have is the room was advertised as a partial ocean view, which I paid extra for, but what I got was a view of the hotel rooftops and palm trees from a window in the room (no balcony). If you focus on the leaves of the palm trees you can barely see some blue behind them in the distance, which I assume was ocean and not sky, but it certainly could not be remotely considered as a partial ocean view. When I complained to the service desk, I was told that I got what I ordered: "a partial ocean view". I guess their definition of "view" and mine are quite different. I actually expected to see the ocean! They did not offer any refund on the upgrade but when I asked for it, they said they would ask the manager and get back to me in a few days. I have not heard anything back. So be forewarned, do not pay extra for "a partial ocean view" because it's false advertising and provides no benefit. Also, be prepared for very expensive food. We ordered a simple lunch with two cocktails and it was over $130.00.

Everything is perfect

Great! Excellent Service. The restaurant in the lobby was amazing with an attentive staff.

Absolutely gorgeous property, great restaurant and spa ! I will stay here every time I fly through Miami.

Great location with a private beach

Good

This was our 4th time staying at the Palms Hotel. We are locals from South Florida and the Palms has been our go to Miami hotel. We love this hotel for its green and tropical atmosphere. If you are looking for a quiet, relaxing tropical hotel, this is the place for you. My husband and I usually also book massages at Aveda, which is located at the hotel basement and looks beautiful. You can also go to their morning Yoga session located in their beautiful green garden. I gave the hotel 4 stars this time because I was not as thrilled with the food. I felt that the restaurant has gone down, food was not has good as before. We had dinner the first night and it was very disappointing. Especially that the restaurant there is quite pricey. We tried breakfast the next day to see if it would be better but it was not and the bill was overpriced. Besides that, everything was great and the staff was extremely nice and helpful.

Very nice hotel and resort

Staffs only

Staffs only

Very nice hotel and resort

No microwave, toilet kept running, wifi was in and out. Worst hotel I’ve been to

No microwave, toilet kept running, wifi was in and out. Worst hotel I’ve been to

Great staff very friendly and overall good environment

Great staff very friendly and overall good environment

Great place 😁

Great place 😁

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Overall the hotel was quite good, service was exemplary but after returning to this hotel 11 years after our first visit, it felt tired and dated. Both visits 11 years apart the hotel had issues with their lifts, broken down making lifts slow and tiresome waiting on them. At one point we waited 10 mins for a lift due to higher floors filling them up and no space to get in. Food in the restaurant was nice but we found it very pricey for what you received.

Overall the hotel was quite good, service was exemplary but after returning to this hotel 11 years after our first visit, it felt tired and dated. Both visits 11 years apart the hotel had issues with their lifts, broken down making lifts slow and tiresome waiting on them. At one point we waited 10 mins for a lift due to higher floors filling them up and no space to get in. Food in the restaurant was nice but we found it very pricey for what you received.

Get the ocean view and you wont be disappointed. Really amazing hotel. Attentive, friendly, and right on the beach. Will be returning to this incredible place

Get the ocean view and you wont be disappointed. Really amazing hotel. Attentive, friendly, and right on the beach. Will be returning to this incredible place

The property was very clean and nice, the hotel staff was really friendly.

The property was very clean and nice, the hotel staff was really friendly.