Great location and very comfortable hotel.

Great location and very comfortable hotel.

Our room was unfortunately next to a family with small kids and no regard that people were next to them. Kids were running up and down hallway as they exited or entered the room. The parents were just as loud. I felt like an unwilling partner in of most of their conversations. I called the front desk, but the hotel was booked solid due to weekend weddings in town, so they couldn't move us.The air conditioner wasn't working properly, if you attempted to make the room warmer, it automatically turned on the heat and it got stuck there. Maintenance was called and he had to pull the unit apart, move furniture and then moved the operation of the unit from the wall back to the unit itself to temporarily fix the issue. The shower panel was on reverse, so we had to take a cold shower the first morning until maintenance came in and realized that the panel was put on wrong and reverse. Lastly, the bathroom door itself wouldn't close all the way unless you fully banged it heavily with your shoulder several times to get it shut, then you had to forcefully pull it a few times to get it to open. I reported everything to the front desk and all we got was a "Sorry this happened" No concessions, nothing! They even had the audacity to bill our room for a $7 bottle of water after check out that we never consumed. All of this madness was "blessed" with the backdrop of LOUD street noise, sirens, and revving cars. We bought earplugs that helped a little. We were so happy to leave and get home!

Our room was unfortunately next to a family with small kids and no regard that people were next to them. Kids were running up and down hallway as they exited or entered the room. The parents were just as loud. I felt like an unwilling partner in of most of their conversations. I called the front desk, but the hotel was booked solid due to weekend weddings in town, so they couldn't move us.The air conditioner wasn't working properly, if you attempted to make the room warmer, it automatically turned on the heat and it got stuck there. Maintenance was called and he had to pull the unit apart, move furniture and then moved the operation of the unit from the wall back to the unit itself to temporarily fix the issue. The shower panel was on reverse, so we had to take a cold shower the first morning until maintenance came in and realized that the panel was put on wrong and reverse. Lastly, the bathroom door itself wouldn't close all the way unless you fully banged it heavily with your shoulder several times to get it shut, then you had to forcefully pull it a few times to get it to open. I reported everything to the front desk and all we got was a "Sorry this happened" No concessions, nothing! They even had the audacity to bill our room for a $7 bottle of water after check out that we never consumed. All of this madness was "blessed" with the backdrop of LOUD street noise, sirens, and revving cars. We bought earplugs that helped a little. We were so happy to leave and get home!

Our room only got cleaned once. Kind of older and dirty. The front staff and bell staff were great.

Our room only got cleaned once. Kind of older and dirty. The front staff and bell staff were great.

Very friendly staff at the front desk We had a big issue getting the room cleaned as this didnt happen for a few days, and had to request new linen on a couple of occasions, otherwise we really enjoyed our stay

Bathroom small. Only one sink. Small fit two people

Bathroom small. Only one sink. Small fit two people

Great location

Enjoyed. Perfect location.

Very nice room and very accessible to everything

Fire alarm went off three times in my room the first night there. At around 2am, 5am and again at 6am. I had to go to the front desk to have them remove it. Needless to say I got very little sleep my first night there.

Fire alarm went off three times in my room the first night there. At around 2am, 5am and again at 6am. I had to go to the front desk to have them remove it. Needless to say I got very little sleep my first night there.

It was a very nice stay!

It was a very nice stay!

Friendly and attentive staff. The room was clean! The bed was extremely comfortable! Definitely would stay here again.

Friendly and attentive staff. The room was clean! The bed was extremely comfortable! Definitely would stay here again.

Vale Parking to expensive

Vale Parking to expensive

Good

I was very happy with the cleanliness of the hotel. My only complaint and it isn’t the hotel fault was in the late evenings at times very noisy outside. Loud music playing and cars racing very late at night but thankfully it was short lived. If sensitive to noise request a higher room. We were on the 8th floor. Also we were surprised being an elite member we would be charged for a late checkout. But the staff was very friendly and it was a great location.

Jock started and ended our trip on such a positive note. The hotel location is so convenient to everything in River North. The Courtyard Marriott in River North will definitely be a choice or recommendation again for anyone going to Chicago.

I was very happy with the cleanliness of the hotel. My only complaint and it isn’t the hotel fault was in the late evenings at times very noisy outside. Loud music playing and cars racing very late at night but thankfully it was short lived. If sensitive to noise request a higher room. We were on the 8th floor. Also we were surprised being an elite member we would be charged for a late checkout. But the staff was very friendly and it was a great location.

Jock started and ended our trip on such a positive note. The hotel location is so convenient to everything in River North. The Courtyard Marriott in River North will definitely be a choice or recommendation again for anyone going to Chicago.

Comfortable room, great location, friendly staff

Comfortable room, great location, friendly staff

It was fine the staff was friendly. They didn’t clean the room for 3 days which is fine but they should tell me. I ran out of coffee and toiletries but asked at the front desk and they supplied them. The bellhop never helped me. He just wanted to chat but didn’t offer any help at all, which was strange. It was obvious I needed help but eh didn’t car. Danica wee nice. Pool was great.

It was fine the staff was friendly. They didn’t clean the room for 3 days which is fine but they should tell me. I ran out of coffee and toiletries but asked at the front desk and they supplied them. The bellhop never helped me. He just wanted to chat but didn’t offer any help at all, which was strange. It was obvious I needed help but eh didn’t car. Danica wee nice. Pool was great.

What a lovely stay!

What a lovely stay!

Room was clean, staff were good, kingbed size room was small but good enough. Reason for 3 rating is unfortunately a big cockroach made its way into the room from the bathroom. Called the front desk and they sent a guy, but until then chased it outside front door. One hack is to keep the bathroom lights ON. Then hopefully deters roaches to come out.