Checked in to my room at 3:30 hung out left for a concert. When I came back they had given someone else the room I was in. They fixed the problem and put me in a different room. Just never had that happen before. Would give them a second chance though because the staff members that didn’t cause the problem were very polite and handled the problem quickly.

Everything was good

Nothing unique, but the woman at the check-in desk was very friendly

Great place, clean, good amenities but the staff seems never around and the rooms can be chilly and it's hard to get a blanket. They should bring back self-serve check-in. It was easy and the staff could attend more to guests' nees.

Upon checking in, my room had one window shade that was not functioning properly and was not on the track to be pulled down to keep the sun out. AIso, only had one set of towels in the bathroom, the desk lamp was missing a lamp shade and the light build above the bed was out. Resulting in a complete replacement of the light fixture. The maintenance worker did not speak English and had to come a total of 3 times to the room to fix the issues. This took over an hour to complete, interfering with plans I had for the evening. That night the toilet ran very loudly and the mini fridge was extremely noisy. There is no ice machine on the property. I was offered ice from the kitchen in a zip lock baggie. The staff had poor communication in regards to my request to be moved to a different room for the second night of my stay. Overall, this experience was definitely not a good one and I would not stay here again. Instead I would go across the parking lot to the Element.

We arrived a couple of hours late for our reservation and the staff took about 30 minutes to check the couple ahead of us in and they needed up getting an occupied room. Our room didn’t have a trash bag in the bin and we stayed two nights and the sheets weren’t changed nor were the rubbish bin emptied

Friendly fast staff, room is ready before the 3pm rule, plenty of free parking and new deign feel not old and moldy. This is my 2nd stay in 30 days.

We stayed 4 nights, and each one the pool either closed earlier than its official closing time, or it was closed all day. So we never got to go in the pool once.

We stayed 4 nights, and each one the pool either closed earlier than its official closing time, or it was closed all day. So we never got to go in the pool once.

Friendly fast staff, room is ready before the 3pm rule, plenty of free parking and new deign feel not old and moldy. This is my 2nd stay in 30 days.

We booked this place since every hotel in the center of Boston were booked or really too expensive and it was perfect! Only a 20 mins drive to go to the center of Boston and really cozy. We ran to the Lexington park which is super close to the hotel so that was definitely a plus for us! Also the place was perfect for the price, would definitely book again.

Property was great for its value. So far my experiences with aloft all align.

Property was great for its value. So far my experiences with aloft all align.

We booked this place since every hotel in the center of Boston were booked or really too expensive and it was perfect! Only a 20 mins drive to go to the center of Boston and really cozy. We ran to the Lexington park which is super close to the hotel so that was definitely a plus for us! Also the place was perfect for the price, would definitely book again.

Very easy to get to. Room was clean and bed very comfortable.

Very easy to get to. Room was clean and bed very comfortable.

safe and clean

This place hasn’t been updated in 10 years. It is tired and needs a refresh. Used to have free buffet breakfast. No more. Used to clean the rooms. No more. Now if you don’t request it upon check in, you don’t get it. Raised prices and took away benefits. If there was another place to stay closer to my grandkids I would stay there in a heartbeat. Only good thing is Robin the breakfast lady. She is great, funny and makes everyone feel welcome. Hire more people like it and as a Marriott BONVOY member, I get no benefits from this property. Fix the place up!!’

safe and clean

This place hasn’t been updated in 10 years. It is tired and needs a refresh. Used to have free buffet breakfast. No more. Used to clean the rooms. No more. Now if you don’t request it upon check in, you don’t get it. Raised prices and took away benefits. If there was another place to stay closer to my grandkids I would stay there in a heartbeat. Only good thing is Robin the breakfast lady. She is great, funny and makes everyone feel welcome. Hire more people like it and as a Marriott BONVOY member, I get no benefits from this property. Fix the place up!!’

Great atmosphere, clean room. Friendly staff. Five stars, will stay again.

Great atmosphere, clean room. Friendly staff. Five stars, will stay again.

No pressure at all in shower. It only dropped. . Sink fair.

No pressure at all in shower. It only dropped. . Sink fair.

loved itr

loved itr

Door is not aligned, hard to pull/close. Fauset is not secured, shower pressure is too high. Light switch is not functioning well.

Door is not aligned, hard to pull/close. Fauset is not secured, shower pressure is too high. Light switch is not functioning well.

Nice and quiet.

Nice and quiet.

My stay at this location was horrible. The room (room 314) we stayed in was infested with ants and I only realized when I wokeup the next morning to find my purse and other items located by the window infested with large ants. I was completely grossed out and literally threw a way my bag and other contents. Also, no response when I called the front desk multiple times. I had to literally go downstairs and wait on a line to have my issues addressed. No working iron and rude staff during breakfast. Definitely not staying here again. Horrible! Horrible! Folks find another hotel!

My stay at this location was horrible. The room (room 314) we stayed in was infested with ants and I only realized when I wokeup the next morning to find my purse and other items located by the window infested with large ants. I was completely grossed out and literally threw a way my bag and other contents. Also, no response when I called the front desk multiple times. I had to literally go downstairs and wait on a line to have my issues addressed. No working iron and rude staff during breakfast. Definitely not staying here again. Horrible! Horrible! Folks find another hotel!