Seems like every time we come back the parking fee for hotel guest goes up. 47 dollars a night is ridiculous especially if we are hotel guest. Better off parking somewhere else and Ubering to hotel.

We usually always stay at this hotel when we go to Universal Studios and have never had an issue. However, this weekend, the hotel room was paid for through hotels.com. Should have any had to pay deposit and parking at the hotel, which is what I thought was being charged. Check my statement and they charged me $422!!! Called to inquire, was told their system made an error, oopsie, and that my money should be back on a few days. Oh but don’t worry “we’re only going to charge you for parking”. You already charged me $400 extra! The least you could do is comp parking. While thankfully not my case, a lot of people don’t have hundreds of extra dollars sitting in their account in case a hotel decides to over charge them for no reason. Hotel didn’t seem to care about their mistake, basically just “your money will be back eventually” Unacceptable. Won’t ever come back here for this reason alone.

It was nice

The beds were so comfortable! And it was super close to Universal Studios!

The beds were so comfortable! And it was super close to Universal Studios!

All was good except for dinning breakfast buffet was lacking to say the least would have loved a place to get breakfast if there was one . They did a poor job of letting anybody know

All was good except for dinning breakfast buffet was lacking to say the least would have loved a place to get breakfast if there was one . They did a poor job of letting anybody know

It is a little dated and the rooms are small. The breakfast was in a banquet room so overall not my favorite but it was ok and convenient to universal

It is a little dated and the rooms are small. The breakfast was in a banquet room so overall not my favorite but it was ok and convenient to universal

We had issues with our room toilet issues which required us moving rooms also my son broke out in red bumps on the right side of his face from that room which are still present while they did remove parking and give us club access I don’t feel the situation with my sons face was taken seriously just passed over

We had issues with our room toilet issues which required us moving rooms also my son broke out in red bumps on the right side of his face from that room which are still present while they did remove parking and give us club access I don’t feel the situation with my sons face was taken seriously just passed over

The hotel is pretty decent. It's one of our favorites since it's really closed to our favorite theme park which is Universal Studios. They have a shuttle to the park free of charge. The overnight parking is very convenient.

The hotel is pretty decent. It's one of our favorites since it's really closed to our favorite theme park which is Universal Studios. They have a shuttle to the park free of charge. The overnight parking is very convenient.

We arrived after driving 6 hours from Phoenix to Los Angeles. The front desk manager checked us in and we went to our room. Our room was one where there was an exterior door that locked then you enter into one of two rooms. Well the exterior door was locked. Our room key did not open this exterior door so we could not enter into our room.So i find a hotel employee, tell him the problem and hus master key also does not work. It is now 15 minutes since checking in and my wife is now sitting on the floor outside our room NOT HAPPY. The employee walks me to front desk and explains the situation to the front desk guy. He tells me i have to wait until he checks in the patrons standung in line. So, i wait another 5 minutes while he helps other people even though he checked me in 30 minutes ago. He the. Has a security person walk with me to our room and his master key also does not work. He says we need to go back the frint desk. Now i am very upset because rhe front dedk guy says i have to wait (afain) while he checks in others guests. Now i raise my voice in frustration si ce we are now 30+ minutes unable to get in our room. He tells me if i dont calm down he will have me removed from the property. I calmly speak with the security person explaining my situation. He again walks me to my room, and now the exterior door is open. Supposedly the front desk guy called the patron i. The adjoini g room who locked the exterior door. Omg i will never stay there again. Zero compensation!

We arrived after driving 6 hours from Phoenix to Los Angeles. The front desk manager checked us in and we went to our room. Our room was one where there was an exterior door that locked then you enter into one of two rooms. Well the exterior door was locked. Our room key did not open this exterior door so we could not enter into our room.So i find a hotel employee, tell him the problem and hus master key also does not work. It is now 15 minutes since checking in and my wife is now sitting on the floor outside our room NOT HAPPY. The employee walks me to front desk and explains the situation to the front desk guy. He tells me i have to wait until he checks in the patrons standung in line. So, i wait another 5 minutes while he helps other people even though he checked me in 30 minutes ago. He the. Has a security person walk with me to our room and his master key also does not work. He says we need to go back the frint desk. Now i am very upset because rhe front dedk guy says i have to wait (afain) while he checks in others guests. Now i raise my voice in frustration si ce we are now 30+ minutes unable to get in our room. He tells me if i dont calm down he will have me removed from the property. I calmly speak with the security person explaining my situation. He again walks me to my room, and now the exterior door is open. Supposedly the front desk guy called the patron i. The adjoini g room who locked the exterior door. Omg i will never stay there again. Zero compensation!

It was such a beautiful hotel and the location was so handy wih universal only an 8 minute walk or a 4 minute shuttle ride. The staff were lovely and very helpful.

It was such a beautiful hotel and the location was so handy wih universal only an 8 minute walk or a 4 minute shuttle ride. The staff were lovely and very helpful.

No complaints at all. A concierge person was very kind and professional and he added additional enjoyment on our trip. Thank you very much!

No complaints at all. A concierge person was very kind and professional and he added additional enjoyment on our trip. Thank you very much!

Excellent

Excellent

Everything was good except we couldn’t get the shower head to work. Room 1916

Everything was good except we couldn’t get the shower head to work. Room 1916

I was only there for one night but the atmosphere was great, confortable.

I was only there for one night but the atmosphere was great, confortable.

This is a $600 per night 3.5 star hotel. Very clean and well maintained from lobby to elevator to room to restaurant. These were the areas we visited. Food was good. Service was friendly. You were required to add a 20% gratuity on your food bill. Shower had weak pressure. 2 bottles of Complimentary water were given. Beds were clean and comfortable. Checkin was friendly and professional. Concierge was a complete A-Hole. He was definitely not happy with his job. He escalated to a level that was not necessary. As you can imagine, this was not how I wanted to begin a vacation with my two children who had to experience it.

This is a $600 per night 3.5 star hotel. Very clean and well maintained from lobby to elevator to room to restaurant. These were the areas we visited. Food was good. Service was friendly. You were required to add a 20% gratuity on your food bill. Shower had weak pressure. 2 bottles of Complimentary water were given. Beds were clean and comfortable. Checkin was friendly and professional. Concierge was a complete A-Hole. He was definitely not happy with his job. He escalated to a level that was not necessary. As you can imagine, this was not how I wanted to begin a vacation with my two children who had to experience it.

I always have a wonderful experience staying at the Sheraton Universal. The staff are all exellent. Very family friendly as well

Not bad. A/C made noise all night and kept me up.

Not bad. A/C made noise all night and kept me up.

Always enjoy staying here. Had a great experience this time with everyone from those checking me in to the coffee shop baristas. The shuttle is super convenient to Universal. Great view from room and lots of options on TV for channels and streaming.

Employees where every friendly. Room was clean! Check in was fast and easy.